Encrypted usb disk appears as Fully Decrypted

[Fernando_Garcia]

Hello all,

I have McAfee FRMP 5.0.9.108. I was using an external usb hard disk encrypted with McAfee. Since some days ago I cannot access the disk content anymore. manage status is the following:

[Data Volume]

    Size:                 Unknown GB
    BitLocker Version:    2.0
    Conversion Status:    Fully Decrypted
    Percentage Encrypted: 0.0%
    Encryption Method:    AES 256
    Protection Status:    Protection Off
    Lock Status:          Unlocked
    Identification Field: Unknown
    Automatic Unlock:     Disabled
    Key Protectors:
        External Key
        Numerical Password

Is there a way to recover the information?

Regards