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Encrypted USB Key Networked Computer to Personal Computer

Hello!

I'm a healthcare employee and my employer network is used for saving files including presentations in powerpoint format. 

I have a work laptop and when I put in a USB key (empty and personal device), it asked to encrypt. I allowed it to be encrypted as my employer requires it. I added the file that I wanted. 

When I went to take the USB to my personal computer (better system and I don't always have access to my company laptop), it showed the USB but it didn't have the file that I added to it. My personal computer functions on Windows 10. 

I've ensured that my hidden files is unchecked and when I went to try and find a security tab to do something with permissions, it wasn't there and I'm not understanding the solutions that I'm finding online. I'm a nurse, not a tech-type person. 😞

Hoping someone can help!

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McAfee Employee
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Re: Encrypted USB Key Networked Computer to Personal Computer

Based on the description, it sounds like the software involved is most likely McAfee File and Removable Media Protection (FRP) using an encryption option for removable media that is meant for offsite access encryption.  When you were prompted to encrypt this device, did it have you set a password?  

There are a few choices when the administrator configures this and they can select to have you use a password, use a certificate from the Windows store, or use an FRP key that is present.  Since you didn't mention a password before, I'm assuming it likely that your organization is using one of the two latter options.  Is it safe to assume that you can still access the file when you connect the same USB device back to the system that did the encryption?

If you have need to "carry" files to devices that are not company\organization managed devices, it may be best to discuss the situation and reasoning with your internal IT\security team.

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