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EPO encryption preboot window not showing

Hi All

I have a laptop that on boot it shows Company name at the top, Encryption log-in at the bottom, but does not actually display the login window. see attached pic

What is causing this and how can I resolve?

I have set the BIOS to slow boot, fast boot, updated the BIOS to latest ver, if I put the drive in another laptop it boots, if I put another working drive in, it works, I have run a full diagnostic on the drive in the laptop and in a different laptop - all clear

Windows 7 x64
HP ZBook 15 G3 


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