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Domain Password and Drive Encryption not synchronizing

We have changed domain password for one of our user but could not sync with our McAfee Drive Encryption. Drive Encryption is taking old password and windows login is with new password.

 

Drive Encryption: 7.2.6

2 Replies

Re: Domain Password and Drive Encryption not synchronizing

Did the LDAP-Sync run afterwards?

Did you check the mfeepe.log?

Best regards
Dan

Re: Domain Password and Drive Encryption not synchronizing

LDAP Sync task runs from server task every 8 hours.

MFeEpe Logs shows as below

 2018-12-04 10:43:05,468 INFO    EpoState                             == Start of policy enforcement ==
2018-12-04 10:43:05,468 INFO    StatusService                        Policy enforcement has started
2018-12-04 10:43:05,468 INFO    EpoPlugin                            enforceUserPolicy: Dispatching enforce policy event.
2018-12-04 10:43:05,468 INFO    EpoPlugin                            policyHandler: handling EnforcePolicy event
2018-12-04 10:43:05,530 INFO    EpoPlugin                            policyHandler: checking for machine ID/ePO server change.
2018-12-04 10:43:05,546 INFO    EpoPlugin                            userHandler: handling AddLocalDomainUsers event
2018-12-04 10:43:05,577 INFO    DomainUsers                          Searching for logged on local domain users.
2018-12-04 10:43:05,593 INFO    DomainUsers                          Ignoring expired logon session for user: \\........
2018-12-04 10:43:05,593 INFO    DomainUsers                          Ignoring expired logon session for user: \\.............
2018-12-04 10:43:05,593 INFO    DomainUsers                          Didn't find any new local domain users.
2018-12-04 10:43:05,593 INFO    EpoPlugin                            userHandler: handling AddLocalDomainUsers response
2018-12-04 10:43:05,624 INFO    EpoPlugin                            userHandler: processing user updates/requests
2018-12-04 10:43:05,686 INFO    EpoPlugin                            userHandler: requesting updates for user EB7D9213D7FD5C49B69B6ADB602416CE: logon data
2018-12-04 10:43:05,686 INFO    EpoPlugin                            Sending user updates for user1 (EB7D9213D7FD5C49B69B6ADB602416CE) to ePO
2018-12-04 10:43:05,686 INFO    EpoPlugin                            userHandler: dispatching ESUserList event to McAfee Agent
2018-12-04 10:43:05,686 INFO    EpoPlugin                            userHandler: Note, press Send Events button in McAfee Agent to hasten delivery (see KB71865).
2018-12-04 10:43:05,858 INFO    StatusService                        Creating Event to sync updated user data
2018-12-04 10:45:01,115 WARNING EpoMaLpcLog                          Service not available
2018-12-04 10:45:01,130 INFO    EpoPlugin                            userHandler: handling UserUpdatesAndAcknowledgement response
2018-12-04 10:45:01,146 WARNING EpoMaLpcLog                          Service not available
2018-12-04 10:45:01,209 INFO    EpoPlugin                            userHandler: handling UserUpdatesAndAcknowledgement response
2018-12-04 10:45:01,302 INFO    StatusService                        Updating Drive Encryption users
2018-12-04 10:45:01,365 INFO    UserLib                              userLib: user user1 (EB7D9213D7FD5C49B69B6ADB602416CE) has had logon data updated
2018-12-04 10:45:01,443 INFO    UserLib                              userLib: user user1 (EB7D9213D7FD5C49B69B6ADB602416CE) has had UBP updated
2018-12-04 10:45:01,475 INFO    StatusService                        Drive Encryption users were updated
2018-12-04 10:45:02,841 INFO    StatusService                        Updating system policy
2018-12-04 10:45:02,841 INFO    PcSystem                             Performing policy update
2018-12-04 10:45:02,950 INFO    PbfsSync                             Starting PBFS sync
2018-12-04 10:45:02,950 INFO    PbfsSync                             Comparing source and destination
2018-12-04 10:45:03,318 INFO    PbfsSync                             Creating directories (if needed)
2018-12-04 10:45:03,318 INFO    PbfsSync                             PBFS sync completed
2018-12-04 10:45:03,365 INFO    OsLogon                              Enabling Credential Provider
2018-12-04 10:45:03,365 INFO    PcSystem                             Policy update complete
2018-12-04 10:45:03,365 INFO    StatusService                        System policy was updated
2018-12-04 10:45:03,365 INFO    EpoState                             == End of policy enforcement ==
2018-12-04 10:45:03,365 INFO    StatusService                        Policy enforcement has completed
2018-12-04 10:45:11,366 INFO    UserLib                              Writing user index
2018-12-04 10:47:45,715 INFO    EpoPlugin                            enforcePolicy: No policy enforcement required (nothing has changed), waiting until next ASCI.
2018-12-04 10:52:46,116 INFO    EpoPlugin                            enforcePolicy: No policy enforcement required (nothing has changed), waiting until next ASCI.
2018-12-04 10:57:46,064 INFO    EpoPlugin                            enforcePolicy: No policy enforcement required (nothing has changed), waiting until next ASCI.
2018-12-04 11:02:46,300 INFO    EpoPlugin                            enforcePolicy: No policy enforcement required (nothing has changed), waiting until next ASCI.
2018-12-04 11:04:29,892 INFO    DRIVER                               Session notification: EPEPC_DRIVER_SESSION_LOCK
2018-12-04 11:04:30,323 INFO    CoreCrypto                           Checking if this machine supports the Software Guard Extensions by attempting to initialise an enclave
2018-12-04 11:04:30,330 INFO    CoreCrypto                           Software Guard Extensions not available on this machine (unable to load DLL linked to the SGX platform software)
2018-12-04 11:04:49,648 INFO    DRIVER                               Session notification: EPEPC_DRIVER_SESSION_STANDBY
2018-12-04 12:31:17,035 INFO    UserLib                              Mount cookie has changed; rereading user index.
2018-12-04 12:31:16,998 INFO    DRIVER                               Elevated security crypt mode is disabled: Unsupported on this version of Windows
2018-12-04 12:31:17,047 INFO    UserLib                              Indexing user file \users\0\3.usr
2018-12-04 12:31:19,115 INFO    FirstUserRegistryListener            Detected registry change in FirstUser key.
2018-12-04 12:31:19,115 INFO    FirstUserRegistryCopier              Copy operation started
2018-12-04 12:31:19,117 INFO    FirstUserRegistryListener            Detected registry change in FirstUser key.
2018-12-04 12:31:19,117 INFO    FirstUserRegistryCopier              FirstUser registry copy operation completed
2018-12-04 12:31:19,118 INFO    FirstUserRegistryCopier              Copy operation started
2018-12-04 12:31:19,118 INFO    FirstUserRegistryCopier              FirstUser registry copy operation completed
2018-12-04 12:31:19,515 WARNING UserLib                              Failed to update user password: 3993305107
2018-12-04 12:31:19,519 ERROR   OsLogonAuth                          Error synchronizing password: [0xEE050013] Failed to update user password: 3993305107
2018-12-04 12:31:19,615 INFO    DRIVER                               Session notification: EPEPC_DRIVER_SESSION_UNLOCK
2018-12-04 12:31:27,101 INFO    UserLib                              Writing user index
2018-12-04 12:32:46,307 INFO    EpoPlugin                            enforcePolicy: No policy enforcement required (nothing has changed), waiting until next ASCI.
2018-12-04 12:37:46,120 INFO    EpoPlugin                            enforcePolicy: No policy enforcement required (nothing has changed), waiting until next ASCI.
2018-12-04 12:41:12,366 INFO    DRIVER                               Session notification: EPEPC_DRIVER_SESSION_LOCK
2018-12-04 12:41:12,724 INFO    CoreCrypto                           Checking if this machine supports the Software Guard Extensions by attempting to initialise an enclave
2018-12-04 12:41:12,740 INFO    CoreCrypto                           Software Guard Extensions not available on this machine (unable to load DLL linked to the SGX platform software)
2018-12-04 12:41:15,860 INFO    DRIVER                               Session notification: EPEPC_DRIVER_SESSION_STANDBY
2018-12-04 12:42:46,115 INFO    EpoPlugin                            enforcePolicy: No policy enforcement required (nothing has changed), waiting until next ASCI.
2018-12-04 12:43:02,295 INFO    EpoPlugin                            Reporting TargetState property as Active
2018-12-04 12:43:02,315 INFO    EpoPlugin                            collectProperties: dispatching disk list to AgentHandler
2018-12-04 12:43:05,487 INFO    EpoPlugin                            enforcePolicy: new policy store created (session 1543570970).
2018-12-04 12:43:06,711 INFO    EpoPlugin                            enforcePolicy: Waiting for OptIn users (i.e. non-default UBP users) before enforcing policy.
2018-12-04 12:43:06,727 INFO    EpoState                             == Start of policy enforcement ==
2018-12-04 12:43:06,727 INFO    StatusService                        Policy enforcement has started
2018-12-04 12:43:06,727 INFO    EpoPlugin                            enforceUserPolicy: Dispatching enforce policy event.
2018-12-04 12:43:06,731 INFO    EpoPlugin                            policyHandler: handling EnforcePolicy event
2018-12-04 12:43:06,879 INFO    EpoPlugin                            policyHandler: checking for machine ID/ePO server change.
2018-12-04 12:43:06,903 INFO    EpoPlugin                            userHandler: handling AddLocalDomainUsers event
2018-12-04 12:43:06,975 INFO    DomainUsers                          Searching for logged on local domain users.
2018-12-04 12:43:07,019 INFO    DomainUsers                          Ignoring expired logon session for user: \\......
2018-12-04 12:43:07,019 INFO    DomainUsers                          Ignoring expired logon session for user: \\............
2018-12-04 12:43:07,023 INFO    DomainUsers                          Didn't find any new local domain users.
2018-12-04 12:43:07,023 INFO    EpoPlugin                            userHandler: handling AddLocalDomainUsers response
2018-12-04 12:43:07,103 INFO    EpoPlugin                            userHandler: processing user updates/requests
2018-12-04 12:43:07,239 INFO    EpoPlugin                            Sending user updates for user1 (EB7D9213D7FD5C49B69B6ADB602416CE) to ePO
2018-12-04 12:43:07,243 INFO    EpoPlugin                            userHandler: dispatching ESUserList event to McAfee Agent
2018-12-04 12:43:07,243 INFO    EpoPlugin                            userHandler: Note, press Send Events button in McAfee Agent to hasten delivery (see KB71865).
2018-12-04 12:43:07,719 INFO    StatusService                        Creating Event to sync updated user data
2018-12-05 03:48:32,550 INFO    UserLib                              Mount cookie has changed; rereading user index.
2018-12-05 03:48:32,513 INFO    DRIVER                               Elevated security crypt mode is disabled: Unsupported on this version of Windows
2018-12-05 03:48:32,567 INFO    UserLib                              Indexing user file \users\0\3.usr
2018-12-05 03:48:35,513 INFO    FirstUserRegistryListener            Detected registry change in FirstUser key.
2018-12-05 03:48:35,514 INFO    FirstUserRegistryListener            Detected registry change in FirstUser key.
2018-12-05 03:48:35,514 INFO    FirstUserRegistryCopier              Copy operation started
2018-12-05 03:48:35,515 INFO    FirstUserRegistryCopier              Copy operation started
2018-12-05 03:48:35,515 INFO    FirstUserRegistryCopier              FirstUser registry copy operation completed
2018-12-05 03:48:35,515 INFO    FirstUserRegistryCopier              FirstUser registry copy operation completed
2018-12-05 03:48:35,878 WARNING UserLib                              Failed to update user password: 3993305107
2018-12-05 03:48:35,878 ERROR   OsLogonAuth                          Error synchronizing password: [0xEE050013] Failed to update user password: 3993305107
2018-12-05 03:48:36,016 INFO    DRIVER                               Session notification: EPEPC_DRIVER_SESSION_UNLOCK
2018-12-05 03:48:42,639 INFO    UserLib                              Writing user index
2018-12-05 03:49:55,931 WARNING EpoMaLpcLog                          Service not available
2018-12-05 03:49:55,946 INFO    EpoPlugin                            userHandler: handling UserUpdatesAndAcknowledgement response
2018-12-05 03:49:55,993 INFO    StatusService                        Updating Drive Encryption users
2018-12-05 03:49:55,993 INFO    StatusService                        Drive Encryption users were updated
2018-12-05 03:49:56,789 INFO    StatusService                        Updating system policy
2018-12-05 03:49:56,789 INFO    PcSystem                             Performing policy update
2018-12-05 03:49:56,866 INFO    PbfsSync                             Starting PBFS sync
2018-12-05 03:49:56,866 INFO    PbfsSync                             Comparing source and destination
2018-12-05 03:49:57,054 INFO    PbfsSync                             Creating directories (if needed)
2018-12-05 03:49:57,054 INFO    PbfsSync                             PBFS sync completed
2018-12-05 03:49:57,101 INFO    OsLogon                              Enabling Credential Provider
2018-12-05 03:49:57,101 INFO    PcSystem                             Policy update complete
2018-12-05 03:49:57,101 INFO    StatusService                        System policy was updated
2018-12-05 03:49:57,101 INFO    EpoState                             == End of policy enforcement ==
2018-12-05 03:49:57,101 INFO    StatusService                        Policy enforcement has completed
2018-12-05 03:50:08,648 INFO    EpoPlugin                            Reporting TargetState property as Active
2018-12-05 03:50:08,648 INFO    EpoPlugin                            collectProperties: dispatching disk list to AgentHandler
2018-12-05 03:50:10,460 INFO    EpoPlugin                            enforcePolicy: new policy store created (session 1543570971).
2018-12-05 03:50:10,882 INFO    EpoPlugin                            enforcePolicy: Waiting for OptIn users (i.e. non-default UBP users) before enforcing policy.
2018-12-05 03:50:10,914 INFO    EpoState                             == Start of policy enforcement ==
2018-12-05 03:50:10,914 INFO    StatusService                        Policy enforcement has started
2018-12-05 03:50:10,914 INFO    EpoPlugin                            enforceUserPolicy: Dispatching enforce policy event.
2018-12-05 03:50:10,914 INFO    EpoPlugin                            policyHandler: handling EnforcePolicy event
2018-12-05 03:50:10,976 INFO    EpoPlugin                            policyHandler: checking for machine ID/ePO server change.
2018-12-05 03:50:10,992 INFO    EpoPlugin                            userHandler: handling AddLocalDomainUsers event
2018-12-05 03:50:11,039 INFO    DomainUsers                          Searching for logged on local domain users.
2018-12-05 03:50:11,054 INFO    DomainUsers                          Ignoring expired logon session for user: \\.........
2018-12-05 03:50:11,054 INFO    DomainUsers                          Ignoring expired logon session for user: \\............
2018-12-05 03:50:11,054 INFO    DomainUsers                          Didn't find any new local domain users.
2018-12-05 03:50:11,054 INFO    EpoPlugin                            userHandler: handling AddLocalDomainUsers response
2018-12-05 03:50:11,101 INFO    EpoPlugin                            userHandler: processing user updates/requests
2018-12-05 03:50:11,148 INFO    EpoPlugin                            enforcePolicy: skipping policy enforcement, since we already performed one within the last 20 seconds.
2018-12-05 03:50:11,164 INFO    EpoPlugin                            enforcePolicy: Policy Enforcement is already in progress, skipping this one.
2018-12-05 03:50:11,164 INFO    EpoPlugin                            userHandler: skipping user updates/requests (nothing to do)
2018-12-05 03:50:11,164 INFO    EpoPlugin                            userHandler: handling UserUpdatesAndAcknowledgement response
2018-12-05 03:50:11,179 INFO    StatusService                        Updating Drive Encryption users
2018-12-05 03:50:11,179 INFO    StatusService                        Drive Encryption users were updated
2018-12-05 03:50:11,743 INFO    EpoPlugin                            enforcePolicy: skipping policy enforcement, since we already performed one within the last 20 seconds.
2018-12-05 03:50:11,758 INFO    EpoPlugin                            enforcePolicy: Policy Enforcement is already in progress, skipping this one.
2018-12-05 03:50:12,054 INFO    StatusService                        Updating system policy
2018-12-05 03:50:12,054 INFO    PcSystem                             Performing policy update
2018-12-05 03:50:12,132 INFO    EpoPlugin                            enforcePolicy: skipping policy enforcement, since we already performed one within the last 20 seconds.
2018-12-05 03:50:12,132 INFO    PbfsSync                             Starting PBFS sync
2018-12-05 03:50:12,132 INFO    PbfsSync                             Comparing source and destination
2018-12-05 03:50:12,132 INFO    EpoPlugin                            enforcePolicy: Policy Enforcement is already in progress, skipping this one.
2018-12-05 03:50:12,366 INFO    PbfsSync                             Creating directories (if needed)
2018-12-05 03:50:12,366 INFO    PbfsSync                             PBFS sync completed
2018-12-05 03:50:12,413 INFO    OsLogon                              Enabling Credential Provider
2018-12-05 03:50:12,413 INFO    PcSystem                             Policy update complete
2018-12-05 03:50:12,413 INFO    StatusService                        System policy was updated
2018-12-05 03:50:12,413 INFO    EpoState                             == End of policy enforcement ==
2018-12-05 03:50:12,413 INFO    StatusService                        Policy enforcement has completed
2018-12-05 03:50:12,773 INFO    EpoPlugin                            Reporting TargetState property as Active
2018-12-05 03:50:12,773 INFO    EpoPlugin                            collectProperties: dispatching disk list to AgentHandler
2018-12-05 03:50:16,529 INFO    EpoPlugin                            enforcePolicy: skipping policy enforcement, since we already performed one within the last 20 seconds.
2018-12-05 03:50:16,841 INFO    EpoPlugin                            Reporting TargetState property as Active
2018-12-05 03:50:16,857 INFO    EpoPlugin                            collectProperties: dispatching disk list to AgentHandler
2018-12-05 03:50:20,664 INFO    EpoPlugin                            enforcePolicy: skipping policy enforcement, since we already performed one within the last 20 seconds.
2018-12-05 03:50:20,820 INFO    EpoPlugin                            enforcePolicy: skipping policy enforcement, since we already performed one within the last 20 seconds.
2018-12-05 03:50:20,882 INFO    EpoPlugin                            enforcePolicy: skipping policy enforcement, since we already performed one within the last 20 seconds.
2018-12-05 03:50:21,273 INFO    EpoPlugin                            enforcePolicy: skipping policy enforcement, since we already performed one within the last 20 seconds.
2018-12-05 03:50:25,257 INFO    EpoPlugin                            enforcePolicy: skipping policy enforcement, since we already performed one within the last 20 seconds.
2018-12-05 03:50:28,695 INFO    EpoPlugin                            enforcePolicy: skipping policy enforcement, since we already performed one within the last 20 seconds.
2018-12-05 03:50:28,851 INFO    EpoPlugin                            enforcePolicy: skipping policy enforcement, since we already performed one within the last 20 seconds.
2018-12-05 03:50:30,491 INFO    EpoPlugin                            Reporting TargetState property as Active
2018-12-05 03:50:30,491 INFO    EpoPlugin                            collectProperties: dispatching disk list to AgentHandler
2018-12-05 03:50:33,380 INFO    EpoPlugin                            enforcePolicy: new policy store created (session 1543570972).
2018-12-05 03:50:33,888 INFO    EpoPlugin                            enforcePolicy: Waiting for OptIn users (i.e. non-default UBP users) before enforcing policy.
2018-12-05 03:50:33,904 INFO    EpoState                             == Start of policy enforcement ==
2018-12-05 03:50:33,904 INFO    StatusService                        Policy enforcement has started
2018-12-05 03:50:33,904 INFO    EpoPlugin                            enforceUserPolicy: Dispatching enforce policy event.
2018-12-05 03:50:33,904 INFO    EpoPlugin                            policyHandler: handling EnforcePolicy event
2018-12-05 03:50:33,998 INFO    EpoPlugin                            policyHandler: checking for machine ID/ePO server change.
2018-12-05 03:50:34,013 INFO    EpoPlugin                            userHandler: handling AddLocalDomainUsers event
2018-12-05 03:50:34,091 INFO    DomainUsers                          Searching for logged on local domain users.
2018-12-05 03:50:34,123 INFO    DomainUsers                          Ignoring expired logon session for user: \\...........
2018-12-05 03:50:34,123 INFO    DomainUsers                          Ignoring expired logon session for user: \\..........
2018-12-05 03:50:34,123 INFO    DomainUsers                          Didn't find any new local domain users.
2018-12-05 03:50:34,123 INFO    EpoPlugin                            userHandler: handling AddLocalDomainUsers response
2018-12-05 03:50:34,170 INFO    EpoPlugin                            userHandler: processing user updates/requests
2018-12-05 03:50:34,232 INFO    EpoPlugin                            userHandler: skipping user updates/requests (nothing to do)
2018-12-05 03:50:34,232 INFO    EpoPlugin                            userHandler: handling UserUpdatesAndAcknowledgement response
2018-12-05 03:50:34,263 INFO    StatusService                        Updating Drive Encryption users
2018-12-05 03:50:34,263 INFO    StatusService                        Drive Encryption users were updated
2018-12-05 03:50:35,038 INFO    StatusService                        Updating system policy
2018-12-05 03:50:35,038 INFO    PcSystem                             Performing policy update
2018-12-05 03:50:35,101 INFO    PbfsSync                             Starting PBFS sync
2018-12-05 03:50:35,101 INFO    PbfsSync                             Comparing source and destination
2018-12-05 03:50:35,335 INFO    PbfsSync                             Creating directories (if needed)
2018-12-05 03:50:35,335 INFO    PbfsSync                             PBFS sync completed
2018-12-05 03:50:35,382 INFO    OsLogon                              Enabling Credential Provider
2018-12-05 03:50:35,382 INFO    PcSystem                             Policy update complete
2018-12-05 03:50:35,382 INFO    StatusService                        System policy was updated
2018-12-05 03:50:35,382 INFO    EpoState                             == End of policy enforcement ==

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