cancel
Showing results for 
Search instead for 
Did you mean: 
Nick4
Level 7
Report Inappropriate Content
Message 1 of 2

Decrypt 2nd HDD when 1st HDD with OS was rebuilt

Is it possible to decrypt the 2nd HDD when the 1st HDD with OS and McAfee agent have been wiped out?

1 Reply
Highlighted
McAfee Employee jsubbura
McAfee Employee
Report Inappropriate Content
Message 2 of 2

Re: Decrypt 2nd HDD when 1st HDD with OS was rebuilt

Hi @Nick4 ,

Thank you for writing in here.

Yes it is possible if your 2nd HDD is in a good health and most importantly if you have the XML Recovery key from the EPO for that Machine. 

McAfee always recommends you to contact Technical Support for decrypt assistance. 

Before reaching to support kindly make sure you perform sector to sector cloning of your 2nd HDD with a new identical HDD of same make and model. 

Post cloning McAfee Tech Support would assist in further decryption of the 2nd HDD.

 

We advise to kindly reach out support by creating a support for further assistance.

 

Was my reply helpful?
If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thank you

Thank you.

Regards,
Jithendran S
McAfee Employee
More McAfee Tools to Help You
  • Subscription Service Notification (SNS)
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • eSupport: Policy Orchestrator
  • Community Help Hub

      New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

    • Find Forum FAQs
    • Learn How to Earn Badges
    • Ask for Help
    Go to Community Help

    Join the Community

      Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

    • Get helpful solutions from McAfee experts.
    • Stay connected to product conversations that matter to you.
    • Participate in product groups led by McAfee employees.
    Join the Community
    Join the Community