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Nick4
Level 7
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Decrypt 2nd HDD when 1st HDD with OS was rebuilt

Is it possible to decrypt the 2nd HDD when the 1st HDD with OS and McAfee agent have been wiped out?

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jsubbura McAfee Employee
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Re: Decrypt 2nd HDD when 1st HDD with OS was rebuilt

Hi @Nick4 ,

Thank you for writing in here.

Yes it is possible if your 2nd HDD is in a good health and most importantly if you have the XML Recovery key from the EPO for that Machine. 

McAfee always recommends you to contact Technical Support for decrypt assistance. 

Before reaching to support kindly make sure you perform sector to sector cloning of your 2nd HDD with a new identical HDD of same make and model. 

Post cloning McAfee Tech Support would assist in further decryption of the 2nd HDD.

 

We advise to kindly reach out support by creating a support for further assistance.

 

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Thank you

Thank you.

Regards,
Jithendran S
McAfee Employee
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