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govanda
Level 9
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Message 1 of 6

DETech / EETech Version 7.1

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Dear McAfee Enthusiast,

 

Happy Monday to you all.

 

My client have trouble when they attempt to recover their Encrypted Drive Endpoint with 7.2 EEtech. while their endpoint has DE 7.1 (error attached).

is there any solution to fix this ? 

where i can get the EEtech 7.1 ?

 

WhatsApp Image 2020-02-24 at 09.45.18.jpeg

 

Thank you very much

2 Solutions

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vivs
McAfee Employee
McAfee Employee
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Message 2 of 6

Re: DETech / EETech Version 7.1

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Hello @govanda 

Thanks for the post.

I would like to request you to please raise this request to the correct group channel.

https://community.mcafee.com/t5/Encryption-PC-and-Mac/bd-p/encryption

However this issue has been fixed in 7.2.2 version of MDE:

Found
Version
Fixed
Version
Issue Description
7.2.0 7.2.2 Issue: A version mismatch is detected between DETECH/WinTec and the installed version of Drive Encryption.


https://kc.mcafee.com/corporate/index?page=content&id=KB84502

If you want, Please open a new service request with the support team.

 

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jsubbura
McAfee Employee
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Message 6 of 6

Re: DETech / EETech Version 7.1

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Hi @govanda ,

Thank you for the information above, whenever you see this error message, kindly try creating DeTech tool with the same version like MDE 7.1.X, your version of MDE is  7.1.3.604.

I can share you the EETech file with you which would avoid this issue, could you message me your email address.

 

Thank you

Regards,
Jithendran S
McAfee Employee

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5 Replies
vivs
McAfee Employee
McAfee Employee
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Message 2 of 6

Re: DETech / EETech Version 7.1

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Hello @govanda 

Thanks for the post.

I would like to request you to please raise this request to the correct group channel.

https://community.mcafee.com/t5/Encryption-PC-and-Mac/bd-p/encryption

However this issue has been fixed in 7.2.2 version of MDE:

Found
Version
Fixed
Version
Issue Description
7.2.0 7.2.2 Issue: A version mismatch is detected between DETECH/WinTec and the installed version of Drive Encryption.


https://kc.mcafee.com/corporate/index?page=content&id=KB84502

If you want, Please open a new service request with the support team.

 

Was my reply helpful?
If you find this post useful, Please give it a Kudos! l Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

View solution in original post

govanda
Level 9
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Message 3 of 6

Re: DETech / EETech Version 7.1

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thank you for correcting me, i already create new question at the right group channel. from the answer you attached, it means the DE version 7.1 could be recovered with EEtech version 7.2.2 ?
vivs
McAfee Employee
McAfee Employee
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Message 4 of 6

Re: DETech / EETech Version 7.1

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Hello @govanda 

Thanks for posting this with the correct team.

Hopefully someone will provide you a workaround to fix this issue which your customer is facing.

However, If in case you don't get a reply or workaround in that scenario please open a new service request with the Drive Encryption team so they can assist you asap and resolve this issue.

Have a nice day!

Was my reply helpful?
If you find this post useful, Please give it a Kudos! l Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

govanda
Level 9
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Message 5 of 6

Re: DETech / EETech Version 7.1

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thank you for reminding me @vivs 

 

thank you,

jsubbura
McAfee Employee
McAfee Employee
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Message 6 of 6

Re: DETech / EETech Version 7.1

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Hi @govanda ,

Thank you for the information above, whenever you see this error message, kindly try creating DeTech tool with the same version like MDE 7.1.X, your version of MDE is  7.1.3.604.

I can share you the EETech file with you which would avoid this issue, could you message me your email address.

 

Thank you

Regards,
Jithendran S
McAfee Employee

View solution in original post

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