Dear Sir
Have you tried after you authorized Enable USB and use an authentication FILE and use the XML File of the Notebook.
If It doesn't help.
Try to down load from the EPO new XML file of the system again.
I saved my files using McAfee DETech a week ago.
Have a great day.
thanks a lot for your promt reply. it's the first time for me with this error.
how should i proceed to get thexml file fome ePO ?
thanks
ciao
Hi
Go to System Tree
Find out the System - Action (Drive Encryption) - Export recovery information.
If you could not find the system on you ePO - Export recovery information based on Disk Keycheck. You will find the Keycheck in EETech Disk Information.
ciao
thanks i found it also here
https://kc.mcafee.com/corporate/index?page=content&id=KB73184
and the good news is that now i can access user data on encrypted C:
now i'm performing a backup of data , then i'll attempt a Remove DE
thx
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