cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

Client System with DE but no Recovery Key

We had 2 similar incidents but different results. The client system with DE showed Unknown User. For 1 system the Admin Encryption Recovery bypassed the login so the user could get logged. We discovered this system showed no Encryption Users, we've add them back. The second one is the same except that Admin Encryption Recovery failed and we can't locate a recovery key in ePO. We've had to rebuilt that system. I need a query or report show show systems that are encrypted and don't have keys or do have keys or shows systems and if a recovery key exists.
1 Reply
Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 2

Re: Client System with DE but no Recovery Key

nick.vazquez@ceThanks for choosing McAfee Community Portal.

As you already know, no default query available for this however, we can get it from Dev, if you open a ticket with support.

JaganA
McAfee Employee

Was my reply helpful?
If yes, click "Accept as Solution" in my reply and together we can help other members?
You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community