cancel
Showing results for 
Search instead for 
Did you mean: 
zn
Level 7
Report Inappropriate Content
Message 11 of 20

Re: RE: webRecovery hanging

I have been advised to wait for 5.2.3 because that release uses the apache version

S.FRY
Level 7
Report Inappropriate Content
Message 12 of 20

Re: RE: webRecovery hanging

I don't suppose they told you when 5.2.3 is going to be released?  As we are suffering the same issue and I'm reluctant to go through the hassle of logging it with Support if they are telling UK customers to wait...

ESB
Level 7
Report Inappropriate Content
Message 13 of 20

Re: RE: webRecovery hanging

We have the same issue with user self webrecovery.  I finally gave up on it.  I was very happy to see the release of local recovery which we are starting to roll with.  Thus far it seems to be working fine in testing.  

At one time we had issues with helpdesk webrecovery where it would hang after entering the client code.  To fix this issue in we had to deselect the HTTP 1.1 setting in the IE advanced internet options.

Re: RE: webRecovery hanging

That workaround does not always work and there were other bugs/anomalies.

Lets see if 5.2.3 brings improved service.

S.FRY
Level 7
Report Inappropriate Content
Message 15 of 20

Re: RE: webRecovery hanging

We'll give the workaround a try anyway, whilst we wait for either the Apache web console or 5.2.3 (whenever this is?!)

S.FRY
Level 7
Report Inappropriate Content
Message 16 of 20

Re: RE: webRecovery hanging

Just thought I'd post to say that i managed to get hold of the apache version, it's installed and working a treat!

Re: RE: webRecovery hanging

Good. Even better, because there seem to be NO Apache version in today released EEM 5.2.3.

Also SbHTTP Web files are dated September, 2008. So it looks quite old for me.

zn
Level 7
Report Inappropriate Content
Message 18 of 20

Re: RE: webRecovery hanging

S.FRY
Level 7
Report Inappropriate Content
Message 19 of 20

Re: RE: webRecovery hanging

I don't get how they can offer different advice for organisations in the UK?  Admittedly I had to get the files from another company that i could see were given the required files!

Re: RE: webRecovery hanging

You had to get them from other company? That's outrageous.

More McAfee Tools to Help You
  • Subscription Service Notification (SNS)
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • eSupport: Policy Orchestrator
  • Community Help Hub

      New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

    • Find Forum FAQs
    • Learn How to Earn Badges
    • Ask for Help
    Go to Community Help

    Join the Community

      Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

    • Get helpful solutions from McAfee experts.
    • Stay connected to product conversations that matter to you.
    • Participate in product groups led by McAfee employees.
    Join the Community
    Join the Community