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"The machine name already exists." - But I can't find it

Hi All,

We've been experiencing a strange problem the last few days.

We normally pre-create all out machines to avoid having to perform multiple syncs to get a user assigned to a machine.

In this case, a laptop was reimaged by our local techs, the machine was renamed in the SB Admin console by the helpdesk (they don't have delete rights)

Local IT installed the SB Client and the client created it's own DB entry. Of course, no user is assigned. We deal with this regularly, however, these last few days, we can't find these machines when we search for them, by name or object ID. But we can perform a recovery on them... what gives?

Part of the sbclientlog file.

6/1/2009 4:54:11 PM -------------------------------------------------------------------------------------
6/1/2009 4:54:11 PM Starting SafeBoot Client Manager (v5.1.6)
6/1/2009 4:54:11 PM Starting synchronization
6/1/2009 4:54:11 PM Connecting to database: "SBSERVER"
6/1/2009 4:54:11 PM Address=xxxxx.com
6/1/2009 4:54:11 PM Port=5555
6/1/2009 4:54:11 PM Authenticate=Yes
6/1/2009 4:54:13 PM Starting boot protection installation
6/1/2009 4:54:16 PM Machine name = NYC1NB12600001
6/1/2009 4:54:38 PM Creating new machine database entry
6/1/2009 4:54:38 PM Group ID=00000002
6/1/2009 4:55:09 PM Error [5c000011]: Failed while receiving communications data
6/1/2009 4:55:09 PM Applying configuration
6/1/2009 4:55:09 PM Synchronization complete
6/1/2009 5:04:52 PM Starting synchronization
6/1/2009 5:04:52 PM Connecting to database: "SBSERVER"
6/1/2009 5:04:52 PM Address=xxxxx.com
6/1/2009 5:04:52 PM Port=5555
6/1/2009 5:04:52 PM Authenticate=Yes
6/1/2009 5:04:53 PM Starting boot protection installation
6/1/2009 5:04:53 PM Machine name = NYC1NB1260
6/1/2009 5:05:01 PM Creating new machine database entry
6/1/2009 5:05:01 PM Group ID=00000002
6/1/2009 5:07:13 PM Error [db010002]: Unable to change the object's access mode
6/1/2009 5:07:13 PM Applying configuration
6/1/2009 5:07:13 PM Synchronization complete
6/1/2009 5:07:30 PM Starting synchronization
6/1/2009 5:07:30 PM Connecting to database: "SBSERVER"
6/1/2009 5:07:30 PM Address=xxxxx.com
6/1/2009 5:07:30 PM Port=5555
6/1/2009 5:07:30 PM Authenticate=Yes
6/1/2009 5:07:31 PM Starting boot protection installation
6/1/2009 5:07:31 PM Machine name = NYC1NB1260
6/1/2009 5:07:39 PM Machine is already in the database
6/1/2009 5:07:40 PM Machine ID=00000d40
6/1/2009 5:07:49 PM Checking for user updates
5 Replies

RE: "The machine name already exists." - But I can't find it

OK ... so some digging around.

Running the SB Reports, I ran the Orphaned Object report and found my missing machines..

Next question.. How do I recover them? and how'd they get orphaned to begin with?

** Answering my own stuff today **

Found the RESTOREMACHINES function in the SBAdmCl guide.

RE: "The machine name already exists." - But I can't find it

Looking for a pointer to run this script...


<SafeBoot>
<SbAdminScripting>
<SbAdminConnection>
<ConnectionType>Transient</ConnectionType>
<Database>SafeBoot Admin Database</Database>
<AuthType>UserNamePassword</AuthType>
<AdminUser>SbAdmin</AdminUser>
<AdminPwd>12345</AdminPwd>
</SbAdminConnection>
<SbAdminCommand>
<Command>RestoreMachines</Command>
<Group>MyGroup</Group>
</SbAdminCommand>
</SbAdminScripting>
</SafeBoot>
mrgui
Level 7
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Message 4 of 6

RE: "The machine name already exists." - But I can't find it

I believe that function is the same thing as running a Group Scan from the Admin Console. If it doesn't happen that often, you can just use the GUI function. We have several thousand machines, and only on very rare occasions do I need to perform that function.

RE: "The machine name already exists." - But I can't find it

Sir.... You my friend ROCK!

Thank you!
kpx
Level 7
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Message 6 of 6

RE: "The machine name already exists." - But I can't find it

We only rarely get orphaned machines from deploying to users with high latency.
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