I am new in this forum and don´t have expierence with mcafree endpoint encryption. We have Endpoint encryption manager version 184.108.40.206 and have 5 clients which are succesfull installed with safeboot software.
Now we changed our netbook to the new model.
It is acer aspire one 532n. We don´t have any trouble with installation of client , but after encryption of disk c: nad reboot we couldn´t start operation system.
First came mcafree screen with preboot autentification. It worked. But then I could see only windows is starting screen.
I think it could be a problem of compability with our hardware. Or we have too old version of safeboot. Aktuell if I could see correct is 5.2.5.
Any Idea? DO I need update server first?
DimitriNachricht geändert durch dsosin on 29.10.10 06:34:25 CDT
You might have EEPC incompatible software (like rapid recovery) installed on that PC. I would re-maige it and install plain vanilla OS, then reinstall EEPC, to see if this issue is reproducable and might be hardware/EEPC related.
I have only MS Ofiice and adobe reader and of course all atuell drivers.
How can I check if I have compatibility problem with Hadware?
Can I sove a problem with Update to the latest version of endpoint encryption manager and actuell safeboot cleint?
Thnak you and best regards,
So do you have original Acer Aspire OS factory install on it, or you reinstalled OS already?
The only way to find out if particular hardware has problem with particular version of EEPC is through your own testing or knowledgebase.
McAfee does not produce list of incompatible hardware products.
Thank you for your answer.
No the OS is now Windows XP Professional with SP3 and default system was windows7 starter.
I will try to install first the latest version of mcafree client.
What is interresting for me. What happened after I encrypted the local disk with default encryption settings. Why I can not start OS anymore?
The last status. of issue:
I installed yesterday the new server with the latest version of enpoint encrypriton software 220.127.116.11. The problem is still exist.
Also boot compatibility is activated.
Since 2 days no answer from Mcafee Support.
Do you have machine object property for USB support checkmarked or not (should be unchecked).
What video chipset is in that netbook?
I tried with activated usb support and without. I am not sure do you mean pre-boot usb support?
I don´t have still solution for Windows XP. But it looks that this is a problem with driver of Windows XP.
I tried install Windows 7 starter edition and it working fine. I don´t have any problem with driver in Winodws XP. Everyhing is fine in device manager. All other program also working fine, but OS Windows XP don´t starting after full encryption of disk c:
This case is now by tier 3 from McAfee Support. It looks realy a problem only with specifical hardware of acer 532.
Thank everybody for help.