Environment = Business
SB support experience: 4 years
BartPE w/Wintech-Safetech on USB
SafeTech v5.2 on floppy & CD
BartPE w/Wintech on CD
Been seeing more of the above titled error recently. It's hit and miss on being able to successfully restore the EEPC MBR. Sometimes the option to restore is greyed out, if not greyed out, when selected it returns "No SafeBoot MBR is available to restore" or "No EEPC MBR is available to restore" depending on which tool is being used. .sdb file is confirmed correct by using show workspace/decrypt workspace etc. action. Some we are able to grab and copy data off of, others I cannot. Some we are able to remove/decrypt others not. Just curious if others are experiencing the similar issues with this error and if I'm missing something. It really stinks to have to tell the users sorry I've done all I can do, next step is data recovery service or re-image and lose your data. Of course we always "hope" the users has a current backup, but we all know that's just crazy thinking.
if you can't fix it by restoring the SBR, you can always simply decrypt the drive and restore the MBR - there's no reason to loose the data.
obvious, as something trounced the MBR to start with. You're going to have to decrypt the drive, it's too damaged to do it automatically.
I am facing the same issues when trying to access data via wintec or safetec. Continually get No Safeboot MBR is available to restore. What other methods are an option to access the data if you can not view via Wintec and the a43 file management utility after authenticating and authorizing. Laptop is a lenovo x201.
you need to talk to the people who were trained as part of the EEPC post-sales consultancy, they can help you understand all the various options.
I've never known WinTech fail to work though given a valid SDB and an intact disk information. If the disk info is broken, your only option really is a forced decrypt, which again, I've never known fail as long as the SDB was correct and the appropriate sector numbers were used.
The worst case scenario is a partially encrypted, disk info broken machine - then you have to work out the sector range by inspection. Not impossible, but annoying.
When you mention EEPC post-sales consultancy, do you mean the tech from McAfee or within my company? This is a high level CEX within our company and losing the data is not an option.
Thanks for your help in advance
some of your people would have been offered training when your company bought the product - they are the people to go to, but to answer your questions..
1. Nope - if EEPC works, WinTech/SafeTech are built on the same platform, so they will work as well.
2. Use the one you have (the same version as EEPC)
Well, it sounds like I am the guy who received the training from the McAfee consultant as I am the primary McAfee support in our company. We have been restoring and recovering issues with Safeboot not being found for the last few years. Normal procedure calls for a Safetec disk, .sdb recovery key, authenticate, authorize, and restore eepc mbr. This has worked 99.9 out of 100.
The internal tech I was working with is shipping me the disk, which I should receive tomorrow for further troubleshooting. I plan to perform our standard steps for recovery and also will attempt to mount the drive via wintec which has worked previously for saving data.
Any suggested next steps?