i have a drive encrytpion for hp protecttools and as you guess it is working with safeboot. i lost my password and need to make web recovery. but cant find the correct site. i remember that i have been do that 1 years ago and i was buy a code and make the recovery but now cant find and cant buy the code so i couldnt open my computer... all the link are redirecting me to the mcafee web site. i mean www.safeboot.com also. it is really important for me please someone help me about this.
Peter is right - if it's the HP product, then you need to call HP.
But, there's no "master code" to reset your password - only you can do that using the recovery USB stick you created when you activated HP ProtectTools. Without that USB stick, you can't bypass the security you activated.
nope there was and must be... there is a option that you can make web recovery. and now that site is redirecting to mcafee. so that means the solution is with mcafee..
the web recovery service was something you could subscribe to, where HP would keep a copy of your recovery information safe for you - since you didn't subscribe to it in the first place, then they don't have a copy either.
Sorry - but without the recovery info on the USB stick, or already uploaded into HP's system, there's no way to bypass the security you activated.