cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 9
Report Inappropriate Content
Message 1 of 11

eToken not recognized during Pre-Boot authentication

Jump to solution

Hi

I try to configure EEPC 5.2.8 for pre-boot authentication bySafenet eToken (Aladdin eToken).

In EMM Manager I assign token for user. In my case thiseToken Pro 32K.

Client installed successful and start to encrypt hard disk.  Boot protection installed also.

After reboot, then prompted for authentication, I choice “eTokenCetrification USB”.

Enter username and password and then asked to insert token.Altrouh eToken connected, I try to remove it and reconnect again. Pressed “OK”and asked to connect token again.

Tested on Lenovo laptop L412 with Win7 32 bit.

1 Solution

Accepted Solutions
Highlighted

Re: eToken not recognized during Pre-Boot authentication

Jump to solution

Thanks to all

Already resolve the problem.

In Files selection I missed " Reader V5: USB smart card reader"

So now all works perfect.

View solution in original post

10 Replies
Highlighted
Level 7
Report Inappropriate Content
Message 2 of 11

Re: eToken not recognized during Pre-Boot authentication

Jump to solution

I had a similar problem yesterday and the solution was a BIOS upgrade ;o) Did you try all USB ports on that laptop? Does this token show, e.g. via LED, if it's accessed?

Highlighted
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 3 of 11

Re: eToken not recognized during Pre-Boot authentication

Jump to solution

did you mean to pick the PKI version - ie, did you set up the connector, glue it into your PKI certificate store, publish the certs to your Active Directory etc? Or, did you mean to use the storage token, which you can provision to the user directly from EEM?

You can't assign a PKI token to a user within EEM - you need the connector to do that for you, but you can assign (and create) a storage token. I think you might have picked the wrong one for the clients?

Highlighted
Level 9
Report Inappropriate Content
Message 4 of 11

Re: eToken not recognized during Pre-Boot authentication

Jump to solution

Thanks for reply

1. Yes i try all two USB ports and eToken's led not turned on on connection of token or trying to access. In Windows with Aladdin RTE installed his works (turned ON)

2. I try to enroll eToken with EMM manager not by using certificate from external CA.

3. On eMM server RTE for eToken installed and during enrolment I asked for password to access eToken. So i think in this step all right.

Highlighted
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 5 of 11

Re: eToken not recognized during Pre-Boot authentication

Jump to solution

I think in EEM you are using a storage token, but the file group you sent to the machine is the PKI (Certificate Token). You can't enrole a PKI token from within EEM.

you need to make sure you have the correct and same token on both sides.

what options in the Token list are you seeing pre-boot? Perhaps attach a screen shot?

Highlighted
Level 9
Report Inappropriate Content
Message 6 of 11

Re: eToken not recognized during Pre-Boot authentication

Jump to solution

eToken.png

24032011243.jpg24032011242.jpg

I try to set in file group a both Aladdin tokens and only one - same result. Attached images of Pre-Boot screen and details of used eToken.

Thank You for reply.

Alex

Highlighted
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 7 of 11

Re: eToken not recognized during Pre-Boot authentication

Jump to solution

does the LED on the token come on pre-boot? If not, then your machine simply might not have a working USB stack - you might need to update the BIOS on it, or it ma simply not work at all. It depends on the manufacturer of the machine supporting the standard BIOS calls.

Highlighted
Level 9
Report Inappropriate Content
Message 8 of 11

Re: eToken not recognized during Pre-Boot authentication

Jump to solution

LED on token not working in pre-boot phase, but boot from usb stick working.  I check Lenovo web site and found newer version of BIOS. So after upgrade ill post update.

Thank you again.

Alex

Highlighted
Level 9
Report Inappropriate Content
Message 9 of 11

Re: eToken not recognized during Pre-Boot authentication

Jump to solution

No changes after BIOS upgrade - same behavior.

Highlighted
Level 13
Report Inappropriate Content
Message 10 of 11

Re: eToken not recognized during Pre-Boot authentication

Jump to solution

My guess is that you're trying to autehnticate using a certificate stored on that token. You'll have to use the Connector Manager to sincronize the users with AD and somewhere around those menus you can assign the type of authentication token used if it finds a certificate in AD for the user (use etoken certificate usb key).

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community