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doesnt hold local self recovery answers

:mad:

MEE version 5.1.7.0

Problem occurs on sony vaio vgn-tz31mn

Worth noting the disc had hidden partitions before a format

Unable to retain local self recovery answers

Basically I go through the process of setting up the user. Changing the password and they answer the security questions for local recovery. I synchronise and the audit logs for the user and machine say “registered for local self recovery”. When user restarts it prompts for security questions to be answered again. I have tested with several user accounts and its always the same problem. It accepts the password change but “forgets” that you’ve updated the local recovery data

I don’t know where to start figuring out if it’s a problem with the local machine, the server or me. I have deployed this to 30+ machines so far with no problems

Have tried googling and looking through the forums but couldnt find any hints

The one major difference is this is a Vaio and in typical fashion the managing directors so a solution is paramount
5 Replies
mwilke
Level 7
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Message 2 of 6

RE: doesnt hold local self recovery answers

Does the local recovery work on other users assigned to this machine? If so i would try deleting this guys user account from the MEE server and then sync the machine to remove it from the local DB.

Then i would re-create the account and sync and see if it keeps the info the second go round.
mrgui
Level 7
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Message 3 of 6

RE: doesnt hold local self recovery answers

Version 5.1.7 has a bug that it always reports "registered for local self recovery". If this is the just an issue of falsely reporting the registration, it is fixed in 5.1.8 (and newer).

RE: doesnt hold local self recovery answers

Have tried different users

Will update and see if that works

RE: doesnt hold local self recovery answers

I can only find v 5701

is this a higher version

RE: doesnt hold local self recovery answers

Thats fixed it

Cheers:)
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