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database error

That is interesting - Gold/Platinum never stated there would be a problem running the commands with the DB up.

Haven't had any problems with good objects being removed or groups of them by using the sbadmcl -cleanupxgroup. Have had probably 3 or 4 dead objects found in the past 6 months of using the commands and those were sometimes prompted to be done because we couldn't pull up the properties of an object in the DB or reset a group to the configuration.

We have per machine about 8 users assigned to them max - I think support believes we are adding our 3000 user group to every machine hence their reluctance to help me unless I "break the groups into 500 or less increments"... which to me is ridiculous. What do larger enterprises do when they have 100K+ objects... break them into 5000 different user groups or machine groups? Somehow I doubt it...

We also have a very robust dedicated physical server that exceeds ALL of the spec recommendations.

RE: database error

I strongly second that recommendation. It will definetely cause damage if they are active user connections to a database. Make sure that script is run to a local database and other communication/database services are turned off. Better yet, run them on a recent copy of production database, to see potential effects first, before you run it on production system

database error

Possibly - if your server cannot handle the communication at the same time the sbadmcl tool is running you could run into issues.

I monitor server performance any time I run the command and rarely goes over 20% CPU - quad core, 4GB, dedicated internal 2nd hard drive for DB alone, network traffic rarely over 5% utilization.
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Message 14 of 16

RE: database error

Im a little bit confused, as your advice is not to do anything to the database or run the SBADMCL .exe
I have recieved this advice from McAfee gold support,

Suggested Solution:-

In this case, I would recommend you to perform a Database Maintenance using the various commands mentioned in the attachments.

For example,

SBADMCL -Command:CleanupUserGroup -Adminuser:Administrator -Adminpwd:”” -Group:”SafeBoot Users -Database:"Customer database"

This process has to be done per group, so could be done during daytime if the groups are small. You can automate running through a CSV-file with user-groups.

I hope this helps.

Thank you.

Please select "Reply All" when replying to this email.

name removed
Tier-1 McAfee Gold Support Engineer
McAfee Inc.
Now I am not sure if I should try it or not as we have conflicting advice and views.

RE: database error

I'm confused now - see above quote this was my original suggestion - appears that McAfee Gold Support advised the same action.

My previous response was in regards to the previous thread comment.
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Message 16 of 16

RE: database error

don't forget this is a community forum, this is not support. It's up to you to determine how good the advice you get here is.
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