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Windows XP freezing after Safeboot install - Dell E6400

Hi,

We have Safeboot installed on over 65 machines and this is the first time we have encountered this problem.  A Dell E6400 had a clean install of XP put on it and then all the other software that we use in-house.  Everything was going swimmingly until Safeboot was installed, when XP would freeze a short while after booting up.  Safemode works fine.  So, that would point to it being some sort of software or driver installed that is causing the problem.  I have disabled all start up items, didn't make a difference, and I disabled all the Dell utilities, no difference, I disabled all drivers bar the essentials, no difference.  There is a lot of software installed on this machine, and it is up to date with all latest Windows updates.  I'm listing all installed software below, can anyone spot anything they think might be causing a problem...? Or indeed have any ideas on what I can do??

Thanks!

INSTALLED SOFTWARE (179) - COMPUTER1 - 06/11/2009 13:47:46

3D Windows XP Screen Saver   
AC COM (API & Excel add-in) 1.2    Ver: 1.2
AC Desktop 2.8.11    Ver: 2.8.11
Adobe Acrobat 7.0 Standard    Ver: 7.1.0    Installed: 21/10/2009
Adobe Acrobat 7.1.0 Standard    Ver: 7.1.0    Installed: 21/10/2009
Adobe Download Manager    Ver: 1.6.2.48
Adobe Flash Player 10 ActiveX    Ver: 10.0.32.18
Adobe Flash Player 10 Plugin    Ver: 10.0.32.18
Adobe Shockwave Player 11.5    Ver: 11.5.1.601
Axosoft OnTime 2007 Windows   
BioAPI Framework    Ver: 1.0.1    Installed: 21/10/2009
BlackBerry Desktop Software 5.0    Ver: 5.0.0.11
BlackBerry Desktop Software 5.0    Ver: 5.0.0.11    Installed: 21/10/2009
BlackBerry® Media Sync    Ver: 2.0.27    Installed: 21/10/2009
CCleaner (remove only)   
CODA XMLi    Ver: 10.10.0000    Installed: 22/10/2009
CODA XMLi    Ver: 10.10.0000    Installed: 22/10/2009
CODA-Financials Client    Ver: 10.10.0000    Installed: 22/10/2009
CODA-Financials Client    Ver: 10.10.0000    Installed: 22/10/2009
Compatibility Pack for the 2007 Office system    Ver: 12.0.6425.1000    Installed: 21/10/2009
Crystal Reports Viewer XI    Ver: 12.0.0    Installed: 22/10/2009
DeepBurner v1.9.0.228        Installed: 10/21/2009
Defraggler (remove only)   
Dell ControlPoint System Manager    Ver: 1.3.00000    Installed: 21/10/2009
Dell ControlVault Host Components Installer    Ver: 1.7.324.55    Installed: 21/10/2009
Dell Security Device Driver Pack    Ver: 1.3.039    Installed: 21/10/2009
Dell Touchpad    Ver: 7.2.101.216
Dell Webcam Central    Ver: 1.01.04
GLSU    Ver: 4.0.3    Installed: 22/10/2009
Google Toolbar for Internet Explorer   
Google Toolbar for Internet Explorer    Ver: 1.0.0    Installed: 21/10/2009
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)    Ver: 1
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)    Ver: 1
Hotfix for Windows Media Format 11 SDK (KB929399)        Installed: 21/10/2009
Hotfix for Windows Media Player 11 (KB939683)        Installed: 21/10/2009
Hotfix for Windows XP (KB952287)    Ver: 1    Installed: 21/10/2009
Hotfix for Windows XP (KB954550-v5)    Ver: 5    Installed: 21/10/2009
Hotfix for Windows XP (KB961118)    Ver: 1    Installed: 21/10/2009
Hotfix for Windows XP (KB967048-v2)    Ver: 2    Installed: 21/10/2009
Hotfix for Windows XP (KB970653-v3)    Ver: 3    Installed: 21/10/2009
HyperSnap 6    Ver: 5
IDT Audio    Ver: 1.0.6159.0    Installed: 21/10/2009
ImgBurn    Ver: 2.5.0.0    Installed: 21/10/2009
Integrated Webcam Driver (1.06.03.0309)      Ver: 1.06.03.0309
Intel PROSet Wireless   
Intel(R) Graphics Media Accelerator Driver   
Intel(R) Network Connections Drivers    Ver: 14.0
Intel(R) PROSet/Wireless WiFi Software    Ver: 12.04.0000    Installed: 21/10/2009
Intel® Matrix Storage Manager   
J2SE Runtime Environment 5.0 Update 18    Ver: 1.5.0.180    Installed: 22/10/2009
Java 2 Runtime Environment, SE v1.4.2_19    Ver: 1.4.2_19    Installed: 21/10/2009
Lotus Notes 8.0.2    Ver: 8.02.8221    Installed: 22/10/2009
McAfee Agent    Ver: 4.0.0.1421    Installed: 22/10/2009
McAfee VirusScan Enterprise    Ver: 8.6.0    Installed: 21/10/2009
MetaFrame Presentation Server Client    Ver: 9.200.44376    Installed: 21/10/2009
Microsoft .NET Framework 1.1   
Microsoft .NET Framework 1.1    Ver: 1.1.4322    Installed: 21/10/2009
Microsoft .NET Framework 1.1 Security Update (KB953297)   
Microsoft .NET Framework 2.0 Service Pack 2    Ver: 2.2.30729    Installed: 21/10/2009
Microsoft .NET Framework 3.0 Service Pack 2    Ver: 3.2.30729    Installed: 21/10/2009
Microsoft .NET Framework 3.5 SP1   
Microsoft .NET Framework 3.5 SP1    Ver: 3.5.30729    Installed: 21/10/2009
Microsoft Base Smart Card Cryptographic Service Provider Package   
Microsoft Compression Client Pack 1.0 for Windows XP    Ver: 1    Installed: 21/10/2009
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5        Installed: 21/10/2009
Microsoft Office 2003 Resource Kit    Ver: 11.0.5614.0    Installed: 21/10/2009
Microsoft Office PowerPoint 2003 Template Pack 1    Ver: 11.0.5614.0    Installed: 21/10/2009
Microsoft Office PowerPoint 2003 Template Pack 2    Ver: 11.0.5614.0    Installed: 21/10/2009
Microsoft Office PowerPoint 2003 Template Pack 3    Ver: 11.0.5614.0    Installed: 21/10/2009
Microsoft Office Professional Edition 2003    Ver: 11.0.8173.0    Installed: 21/10/2009
Microsoft Office Project Professional 2003    Ver: 11.0.8173.0    Installed: 21/10/2009
Microsoft Office Visio Professional 2003    Ver: 11.0.8173.0    Installed: 21/10/2009
Microsoft redistributable runtime DLLs VS2005 SP1(x86)    Ver: 8.0.50727.762    Installed: 22/10/2009
Microsoft Silverlight    Ver: 3.0.40818.0    Installed: 21/10/2009
Microsoft SQL Server Native Client    Ver: 9.00.3042.00    Installed: 21/10/2009
Microsoft User-Mode Driver Framework Feature Pack 1.0        Installed: 21/10/2009
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053    Ver: 8.0.50727.4053    Installed: 21/10/2009
Microsoft Visual C++ 2005 Redistributable    Ver: 8.0.56336    Installed: 21/10/2009
Mozilla Firefox (3.5.3)    Ver: 3.5.3 (en-GB)
MSXML 4.0 SP2 (KB954430)    Ver: 4.20.9870.0    Installed: 22/10/2009
MSXML 6.0 Parser    Ver: 6.00.3883.8    Installed: 21/10/2009
MSXML4.0 redistributable    Ver: 4.0.0.0    Installed: 22/10/2009
NetSupport Manager    Ver: 10.50.0001    Installed: 22/10/2009
Notepad++    Ver: 5.3.1
PowerDVD    Ver: 8.1    Installed: 22/10/2009
RICOH R5C83x/84x Media Driver Ver.3.53.02    Ver: 3.53.02
Roxio Activation Module    Ver: 1.0    Installed: 22/10/2009
Roxio Creator Audio    Ver: 3.5.0    Installed: 22/10/2009
Roxio Creator Copy    Ver: 3.5.0    Installed: 22/10/2009
Roxio Creator Data    Ver: 3.5.0    Installed: 22/10/2009
Roxio Creator DE    Ver: 3.5.0    Installed: 22/10/2009
Roxio Creator Tools    Ver: 3.5.0    Installed: 22/10/2009
Roxio Drag-to-Disc    Ver: 9.1    Installed: 22/10/2009
Roxio Express Labeler 3    Ver: 3.2.1    Installed: 22/10/2009
SAP Business Explorer    Ver: 7.10
SAP GUI 7.10    Ver: 7.10 Compilation 2
SAPSetup Automatic Workstation Update Service   
Security Update for Windows Media Player (KB952069)        Installed: 21/10/2009
Security Update for Windows Media Player (KB954155)        Installed: 21/10/2009
Security Update for Windows Media Player (KB968816)        Installed: 21/10/2009
Security Update for Windows Media Player (KB973540)        Installed: 21/10/2009
Security Update for Windows Media Player 11 (KB954154)        Installed: 21/10/2009
Security Update for Windows XP (KB923561)    Ver: 1    Installed: 21/10/2009
Security Update for Windows XP (KB923789)   
Security Update for Windows XP (KB941569)        Installed: 21/10/2009
Security Update for Windows XP (KB946648)    Ver: 1    Installed: 21/10/2009
Security Update for Windows XP (KB950762)    Ver: 1    Installed: 21/10/2009
Security Update for Windows XP (KB950974)    Ver: 1    Installed: 21/10/2009
Security Update for Windows XP (KB951066)    Ver: 1    Installed: 21/10/2009
Security Update for Windows XP (KB951376-v2)    Ver: 2    Installed: 21/10/2009
Security Update for Windows XP (KB951748)    Ver: 1    Installed: 21/10/2009
Security Update for Windows XP (KB952004)    Ver: 1    Installed: 21/10/2009
Security Update for Windows XP (KB952954)    Ver: 1    Installed: 21/10/2009
Security Update for Windows XP (KB954459)    Ver: 1    Installed: 21/10/2009
Security Update for Windows XP (KB955069)    Ver: 1    Installed: 21/10/2009
Security Update for Windows XP (KB956572)    Ver: 1    Installed: 21/10/2009
Security Update for Windows XP (KB956744)    Ver: 1    Installed: 21/10/2009
Security Update for Windows XP (KB956802)    Ver: 1    Installed: 21/10/2009
Security Update for Windows XP (KB956803)    Ver: 1    Installed: 21/10/2009
Security Update for Windows XP (KB956844)    Ver: 1    Installed: 21/10/2009
Security Update for Windows XP (KB957097)    Ver: 1    Installed: 21/10/2009
Security Update for Windows XP (KB958644)    Ver: 1    Installed: 21/10/2009
Security Update for Windows XP (KB958687)    Ver: 1    Installed: 21/10/2009
Security Update for Windows XP (KB958869)    Ver: 1    Installed: 21/10/2009
Security Update for Windows XP (KB959426)    Ver: 1    Installed: 21/10/2009
Security Update for Windows XP (KB960225)    Ver: 1    Installed: 21/10/2009
Security Update for Windows XP (KB960803)    Ver: 1    Installed: 21/10/2009
Security Update for Windows XP (KB960859)    Ver: 1    Installed: 21/10/2009
Security Update for Windows XP (KB961371-v2)    Ver: 2    Installed: 21/10/2009
Security Update for Windows XP (KB961501)    Ver: 1    Installed: 21/10/2009
Security Update for Windows XP (KB968537)    Ver: 1    Installed: 21/10/2009
Security Update for Windows XP (KB969059)    Ver: 1    Installed: 21/10/2009
Security Update for Windows XP (KB970238)    Ver: 1    Installed: 21/10/2009
Security Update for Windows XP (KB971486)    Ver: 1    Installed: 21/10/2009
Security Update for Windows XP (KB971557)    Ver: 1    Installed: 21/10/2009
Security Update for Windows XP (KB971633)    Ver: 1    Installed: 21/10/2009
Security Update for Windows XP (KB971657)    Ver: 1    Installed: 21/10/2009
Security Update for Windows XP (KB971961)    Ver: 1    Installed: 21/10/2009
Security Update for Windows XP (KB973354)    Ver: 1    Installed: 21/10/2009
Security Update for Windows XP (KB973507)    Ver: 1    Installed: 21/10/2009
Security Update for Windows XP (KB973525)    Ver: 1    Installed: 21/10/2009
Security Update for Windows XP (KB973869)    Ver: 1    Installed: 21/10/2009
Security Update for Windows XP (KB974112)    Ver: 1    Installed: 21/10/2009
Security Update for Windows XP (KB974455)    Ver: 1    Installed: 21/10/2009
Security Update for Windows XP (KB974571)    Ver: 1    Installed: 21/10/2009
Security Update for Windows XP (KB975025)    Ver: 1    Installed: 21/10/2009
Security Update for Windows XP (KB975467)    Ver: 1    Installed: 21/10/2009
Shockwave Director 11.0.3   
Snapform Viewer 1.6.02   
Sonic CinePlayer Decoder Pack    Ver: 4.2.0    Installed: 22/10/2009
SRS Premium Sound    Ver: 1.08.1400    Installed: 21/10/2009
TaskSwitchXP    Ver: 2.0.11
Tweak UI   
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)    Ver: 1
Update for Windows XP (KB898461)    Ver: 1
Update for Windows XP (KB943729)        Installed: 22/10/2009
Update for Windows XP (KB951978)    Ver: 1    Installed: 21/10/2009
Update for Windows XP (KB967715)    Ver: 1    Installed: 21/10/2009
Update for Windows XP (KB968389)    Ver: 1    Installed: 21/10/2009
Update for Windows XP (KB973815)    Ver: 1    Installed: 21/10/2009
VLC media player 1.0.2    Ver: 1.0.2
VMware Infrastructure Client 2.5    Ver: 2.5.0.64217    Installed: 22/10/2009
VMware Infrastructure Update    Ver: 2.5.0.64217    Installed: 22/10/2009
VPN Client   
WebFldrs XP    Ver: 9.50.7523    Installed: 21/10/2009
Windows Defender    Ver: 1.1.1593.21    Installed: 21/10/2009
Windows Driver Package - Dell Inc. PBADRV System  (01/07/2008 1.0.1.5)    Ver: 01/07/2008 1.0.1.5
Windows Genuine Advantage Notifications (KB905474)    Ver: 1.9.0040.0    Installed: 21/10/2009
Windows Genuine Advantage Validation Tool (KB892130)        Installed: 21/10/2009
Windows Genuine Advantage Validation Tool (KB892130)    Ver: 1.7.0069.2
Windows Media Format 11 runtime   
Windows Media Format 11 runtime        Installed: 21/10/2009
Windows Media Player 11   
Windows Media Player 11        Installed: 21/10/2009
Windows PowerShell(TM) 1.0    Ver: 2    Installed: 21/10/2009
Windows PowerShell(TM) 1.0 MUI pack    Ver: 2    Installed: 22/10/2009
WinZip 11.1    Ver: 11.1.7466    Installed: 21/10/2009
ZPDF   
Zune Desktop Theme    Ver: 1.0.5341.0    Installed: 21/10/2009

7 Replies

Re: Windows XP freezing after Safeboot install - Dell E6400

Since Windows Safe mode operates without freezing, I suggest you perform standard windows troubleshooting. Did you check if disk got fully encrypted?

Highlighted

Re: Windows XP freezing after Safeboot install - Dell E6400

Are you experiencing this issue on a single Dell E6400 or more? If it's more then it should be an issue!

- AB

Re: Windows XP freezing after Safeboot install - Dell E6400

Thanks for your replies,

No the drive encryption is in process, but XP freezes before it can sync with Safeboot server so thats not going anywhere..

It's only this machine, we are suspecting its a problem with these guys:

Dell ControlPoint System Manager   
Dell ControlVault Host Components Installer 
Dell Security Device Driver Pack

This laptop is the first to have the most recent version of these components.

Re: Windows XP freezing after Safeboot install - Dell E6400

I would start by testing on empty (no other apps) machine then, as a baseline.

Re: Windows XP freezing after Safeboot install - Dell E6400

Try installing into another Dell 6400. If you see the same thing, then it's an issue. If not then you can isolate that as a system specific issue and try to find the root cause.

- AB

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Message 7 of 8

Re: Windows XP freezing after Safeboot install - Dell E6400

what is the safeboot version has been installed on these laptops?

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Message 8 of 8

Re: Windows XP freezing after Safeboot install - Dell E6400

In the system BIOS, check the computer BIOS is set to use Advanced Host Controller Interface (AHCI) for Serial ATA host-controller hard disk access.  Refer to the KB article (Doc ID: KB60680) at https://kc.mcafee.com and perform the workaround, if you are using the version mentioned in the article.

Also, check if the machine has any hidden recovery partition. If Yes, Selecting the encryption option automatically encrypt all drivers fully also encrypts the hidden recovery partition. The hidden partition can be verified using the msinfo32.exe.

NOTE:  On any laptop with a hidden recovery partition, do not use the encryption option automatically encrypt all drivers fully, Instead manually select the drives C:, 😧 and so on, for encryption.

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