We are experiencing issues where users of Windows 2003 R2 Servers are complaining that, at random intervals, the Windows Screen Saver engages without user intervention. This usually occurs almost immediately after logging into Windows and after the desktop has been displayed. It even occurs while there is mouse and/or keyboard activity. This is causing great inconvenience to the users because it is affecting our Citrix Servers as well--thin client users' screens randomly go into screen lock as well.
Has anyone seen this issue before? The Windows Screen settings are correct so we are thinking there might be some issue with EE. Please note: we have disabled the EE screen saver on all of our installation sets so theoretically EE should not be invoking a screen saver.
Does machine object have property "Do not lock workstation if user is not authenticated" enabled (checked)?
How Client communication log looks like. Please post "SbClientLog.txt"
We check the box for "Do not lock workstation if no user is authenticated". When we synchronize with the client, the screen lock problem appears to go away.
We have a large number of clients so checking this box for every client is time-consuming and we'd like to know if there is any documentation on this setting. We do not seem to see any documentation in the Help documents. Before making this change we would like some supporting documentation.
This is EEPC Windows 2003 server r2 sp2.
You can apply this setting to a group of machines via EEM, then use SBADMCL script to apply that setting to any machines that you want.
From EEPC Administration Guide PDF:
Do Not Lock Workstation if no User is Authenticated
– This option will stop the client manager from locking the workstation after a synchronization if it finds there is
no current Endpoint Encryption user logged on, e.g. after the first synchronization
during the install or if the Endpoint Encryption user that is currently logged on is
Do Not Lock Workstation if User is Disabled
– This prevents the client manager from locking the workstation after a synchronization if the currently logged on
Endpoint Encryption user is disabled.