Has anyone come up with a way to do a windows repair using the Windows XP CD or a version f BartPE? We have a system that has the error ""Windows could not start because the following file is missing or corrupt: <Windows root>system32/ntoskrnl.exe." and will not boot normally or into Safe Mode.
If safeboot was not installed we would use the Windows XP CD to repair the installation but that does not appear to be an option once the system is encrypted. Does anyone have any ideas other than decrypting the drive and then addressing the issue? THis is a remote user's laptop and they are currently overseas. :mad:
With the user being overseas and you not wanting to decrypt the drive. . . it really throws a wrench into things!
The formal process says you should remove encryption along with the SafeBoot boot sector and then repair the OS.
BUT if it is a simple file corruption issue, boot from a BartPE CD containing the SafeBoot Wintech tools. After entering the access codes and authenticating in WinTech, start the A43 file management utility (file viewer) and you should be able to delete/replace the corrupted files. You can also run other corrective utilities from the BartPE command line.
My only suggestion, is to be careful that you not give them something to the user that is reusable. By that I mean, that they could use that same tool or process to decrypt their machine or overcome the encryption used on another computer.
I never provide the decryption tools to an end-user, because it introduces an uncontrollable risk that may spread to other users. Our users do not want to have encryption on their machines. They think that either "no one wants my data" or "I've never had my computer stolen". If their computer is lost/stolen and is not encrypted, it is my job on the line. Our users are not held accountable, because they aren't expected to know all this "technie-stuff".
Since their OS is already trashed (probably by something they did - accident or not), I would have them ship it back to a location with trusted encryption support personnel. If you have spare equipment, setup a suitable replacement for them while you extract their data.
I have a BartPE-based recovery CD I can use but I was hoping there was some way to do something along the lines of the XP Install CD's Repair option. I'll probably have the user ship the laptop back and go from there.