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DKB223
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Message 1 of 7

Windows 7 Enterprise Prompting 2 Minute Warning Once Encryption Software Has Been Installed

Specs are as follows:

Windows Server 2008 Enterprise R2 server with SP1

ePolicy Orchestrator 5.1

DE 7.1

Test laptops are Dell E4300 Latitude laptops with Windows 7 Enterprise with SP1

Laptops use our standard image

I have been able to reproduce 6 times now the following: 

Add the laptop to my EPO 5.1 server

Push McAfee Agent 4.8 to my laptop

Add a user account

Run a task to push the encryption agent and encryption software

Once that task is done, I get a reboot prompt from the McAfee software

After the reboot, I get back to my desktop and open the status window for the McAfee client

As soon as I see the the C drive shows Decrypted, I see the dialog box from windows stating that Windows is scheduled to shutdown

We have no policies or GPOs in place within our domain to auto-shutdown or logoff a client computer. I also have not set any login hours within my policy for the user account on my EPO server. I believe that something within the encryption product is causing this behavior. I am unable to put my finger on what this might be. Has anyone else noticed this behavior at all?

I have seen something similar with EEPC 5.2.4 and 5.2.12 locking Windows once the encryption process begins.  It wasn't a show stopper, so I didn't really spend much time researching it.

See the screenshots:

Restart1.jpg

Restart2.jpg

6 Replies
DKB223
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Re: Windows 7 Enterprise Prompting 2 Minute Warning Once Encryption Software Has Been Installed

Shameless bump.

Re: Windows 7 Enterprise Prompting 2 Minute Warning Once Encryption Software Has Been Installed

Do you have "Enable Pre-Boot Smart Check (BIOS based systems only)" enabled in the product settings under Encryption Providers?  I think that was causing extra reboots for us when we were testing 7.0.1.  I haven't had time to go in and verify it but I was disappointed that enabling that options kicked off a short shutdown timer and you coudln't configure it at all (allow delay, etc.)

DKB223
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Re: Windows 7 Enterprise Prompting 2 Minute Warning Once Encryption Software Has Been Installed

I just checked and I do have that option enabled! I've turned it off and will test. Thank you for that reply! I will report back and let you know. I am using DE7.1 now and I couldn't imagine what would be causing the two minute warning message.

DKB223
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Re: Windows 7 Enterprise Prompting 2 Minute Warning Once Encryption Software Has Been Installed

So, that didn't work. However, I noticed something called Force System Restart Once Activation Completes. I am going to try that on another client I have. Maybe that is the setting that has to be unchecked. Not sure if that is the 2 min thing or if that is the initial reboot after installing the encryption software and agent. I'll report back again when I have more info.

DKB223
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Re: Windows 7 Enterprise Prompting 2 Minute Warning Once Encryption Software Has Been Installed

So, unchecking the box for Force Restart Once Activation Completes is the magical setting! I just started an encryption and now 2 min warning! Glad that is solved now. Thank you again for the suggestion mnovelle.  Much appreciated.

Re: Windows 7 Enterprise Prompting 2 Minute Warning Once Encryption Software Has Been Installed

Thanks for doing the testing on 7.1.  That's good info to know!

Also, for the future, I think this might get better visibility in the ePO managed section of the forum:  https://community.mcafee.com/community/business/data/epoenc

Good luck with your rollout.  We're about to start putting new clients on 7.x.  We've been on 5.2.11 up until now.

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