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Frank83
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Message 1 of 15

Why I use FRP encryption function does not work well on some PC?

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Please see my attached file(there are some screen capture in it)

 

There are 2 scenario:

 

this is the success scenario:(start with "OK")

1. this is the success scenario:(start with "OK")
a. install frp client success (I can see frp in the windows trail and I can see frp product under the specific system on ePO)
b. encryption works and can send the policy to specific system.

2. this is the fail scenario:(start with "fail")
a. install frp client success(I can see frp in the windows trail but some parameter is different compare to the success scenario; and also I cannot see frp product under this specific system on ePO)
b. encryption does not work.fail-1.JPGfail-2.jpgfail-3.jpgfail-4.jpgOK-1.JPGOK-2.jpgOK-3.jpgOK-4.jpgOK-5.jpg

I do not know why it's like this. All these system under the same ePO, and frp client installation use the same client task.

 

Please help us figure out.

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Frank83
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Message 15 of 15

Re: Why I use FRP encryption function does not work well on some PC?

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Now I found the reason.

 

As you said because the agent version and FRP version does not match.

 

Agent version should be 5.7.4, and FRP version should be 5.3.0, then when I install FRP it works.

 

Thanks Tony.

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tony2
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Message 2 of 15

Re: Why I use FRP encryption function does not work well on some PC?

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Hi Frank, 

 

I have the same issue before

Seem new version agent have some bug (cannot install frp previously)

You can try FRP 5.3, or manual install frp on client

 

Regards

Tony

Frank83
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Message 3 of 15

Re: Why I use FRP encryption function does not work well on some PC?

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Thanks a lot. I will try.

Frank83
Level 9
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Message 4 of 15

Re: Why I use FRP encryption function does not work well on some PC?

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Hi Tony,

 

I've just tried both.

1. uninstall FRP5.4, then use ePO to create task, install FRP5.3 on client. and still does not work.

2. uninstall FRP5.3, then manual install FRP5.4 on the PC, and still does not work.

 

so on ePO under my computer, I cannot see FRP product, I think this is the issue I cannot use FRP function even I install FRP client(and also the parameter of FRP client is not normal compare to the normal FRP client.).1.JPG2.JPG

tony2
Level 9
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Message 5 of 15

Re: Why I use FRP encryption function does not work well on some PC?

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Yes, I think you need to check-in the FRP extension 

Frank83
Level 9
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Message 6 of 15

Re: Why I use FRP encryption function does not work well on some PC?

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how do I check in the FRP extension? what does this mean?

 

Thanks in advance Tony.

tony2
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Message 7 of 15

Re: Why I use FRP encryption function does not work well on some PC?

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Before using frp, you need to let ePO included FRP feature, which you need to install extension

 

For Extension, you can install in two way

1. By software catalog in ePO (Not every modules supported)

2. Check in manually 

https://docs.trellix.com/bundle/file-and-removable-media-protection-5.0.8-installation-guide/page/GU...

 

 

Frank83
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Message 8 of 15

Re: Why I use FRP encryption function does not work well on some PC?

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Hi Tony,

actually we installed everything on ePO. including the extensions.

so I do not know what's the probem that why I cannot install FRP client successful.

 

Please help. Thanks a lot.

3.JPG

tony2
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Message 9 of 15

Re: Why I use FRP encryption function does not work well on some PC?

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For me, I will said

1. you have no permission on FRP

2. the installation is failure

 

Two way is suggested

1. uninstall extension and install again

2. Contact support to open case

Frank83
Level 9
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Message 10 of 15

Re: Why I use FRP encryption function does not work well on some PC?

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Hi Tony,

 

For the FRP do we need some specific license for the function?

 

Thanks a lot.

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