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Message 1 of 9

What is the "Send support Information" for in the MEE tray icon?

Why do I get an error if I select "Send support information" from the MEE tray icon? When I select it I get the following message "a SbClientSupportInfoPlugin message is displayed stating "Error creating cabinet file."
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Message 2 of 9

RE: What is the "Send support Information" for in the MEE tray icon?

it tries to create an email with a bunch of support info for us. Don't use it unless you are told to by our support teams wink
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RE: What is the "Send support Information" for in the MEE tray icon?

btw could it be hidden? users are asking whats the purpose ... usually they think that it will send some kind of info to our it support dep happy
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Message 4 of 9

RE: What is the "Send support Information" for in the MEE tray icon?

no sorry, it's not possible to disable it.
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Message 5 of 9

RE: What is the "Send support Information" for in the MEE tray icon?

Can we use this forum thread to as a product enhancement request? I too would like to remove/hide the "Send support information" option.

Along those same lines, would it be too difficult for them to make the default action of the systray icon be configurable? I would like to be able to set a double-click to "Show status", instead of lock workstation.
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Message 6 of 9

RE: What is the "Send support Information" for in the MEE tray icon?

I have a feature request for the send support information function to allow the email address to be changed so I could have it send either to myself or to level 1 support. I have used this information before when I needed to confirm machine ID and user ID's and consider it helpful.
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RE: What is the "Send support Information" for in the MEE tray icon?

When I hit this, it opens up a new email and attaches the CAB with the files, but TO: is left blank so that a user could fill in the proper recipient - is this not happening for you?
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Message 8 of 9

RE: What is the "Send support Information" for in the MEE tray icon?

It depends on the mail client. Outlook Express has 'support@safeboot.com' filled in. Outlook may do the same. Notes has the field empty.
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Message 9 of 9

RE: What is the "Send support Information" for in the MEE tray icon?



Remove the SbClientSupportInfoPlugin.dll from the file set in order to remove the "Send support information" option. I was told so by the support staff a long time ago and it removes the option as requested in our environment, but please check with your support consultant before trying this in your productive environment.

Additionally I also would like to have a customer specified email address in the TO field of the mail.
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