Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 10
Report Inappropriate Content
Message 1 of 3

What exactly do all the options in the webHelpdesk recovery do?

What do each of the options in the webHelpdesk recovery for Safeboot do? Some are pretty obvious, some seem to overlap with others

Reset User's Password - that presumably resets the user's password to the default

Unlock User - this presumably unlocks an account that has been disabled from too many invalid attempts, correct?

Change Token - since my organization uses password-only tokens this option is irrelevant to us, but I'm guessing you can change to any supported number generator/USB token here

4.2 SP1 + Create Token - What exactly does this option do?

Boot Machine Once - Pretty obvious what this does, but how is it different than "Bypass Preboot Authentication"? (the last option)

Cancel Screen Saver - My organization doesn't use the screen saver options, so like "change token" this option is irrelevant to us.

Bypass Preboot Authentication - how is this different than "Boot Machine Once"?

webhelpdesk options.png

2 Replies
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 2 of 3

Re: What exactly do all the options in the webHelpdesk recovery do?


Re: What exactly do all the options in the webHelpdesk recovery do?

Test it one by one you will notice the differents..even like you said some of it seem overlaps.

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community