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Level 7



I have EEEM build 5600 installed and wanted to have a good luck at web helpdesk. Have read all about it in the admin guide and all seems fine.

question is where is the install for it? Can I only get this with my grant number? dont recall seeing it when downloading EEEM
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4 Replies
Level 21

RE: WebHelpdesk

it's all built in - you already have it wink
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Level 7

RE: WebHelpdesk

Follow these instructions:

This will get you up and running with the eval cert that comes with the software. If you want a perm cert you will need to either generate this with a corporate CA server or buy one from McAfee.

Install Web Recovery Server

Software installation

During installation choose both:
• SafeBoot Webrecovery server
• SafeBoot Web user recovery

Install SafeBoot HTTP Server service

• Run MMC
• Choose File/Add/Remove snap-in
• Choose Add
• Choose Certificates/Add
• Choose Service account/next
• Choose Local computer/next
• Choose SafeBoot HTTP Server/Finish/Close/OK (If the option is not available you need to do the ‘start service’ first and try again)

Import the evaluation SSL certificate

Without a certificate, the ‘SafeBoot HTTP Server’ service will not start
If you access the website from another browser you will get a certificate error message, but it will still work.

Certificates can be created by SafeBoot Corp. with a lifetime of 1 year, but you only need a certificate if:
a) the evaluation certificate has expired
b) You do not want to get the certificate error message every time you access the site.

Follow these steps:

• Start MMC
• Go to SafeBoot HTTP server /Personal
• Click certificates
• Right mouse click All Tasks/Import
• Next
• Browse to the certificate on the CD \Tools\http certificates (file type pfx)
• Select the and click Open
• Next
• Password 12345
• Next
• Next
• Finish
• Restart the SafeBoot HTTP server service

Start Service

• C:\program files\SBAdmin\sbhttp -startservice

Access the Webrecovery
• Start internet explorer
• Enter Https://ip-address server

How to trust Control Break as an CA

• Start internet Explorer
• Go to Tools
• Choose Internet Options
• Choose Content
• Click Certificates
• Click import/next
• Browse to Control Break International CA.cer on the CD under \Tools\http certificates
• Open, next, next, Finish.

How to order a certificate

What is needed for SafeBoot to create a certificate
The EXACT network name is needed of the machine on which the server is running, for example, if the address to the secure site for web recovery is then SafeBoot needs to know
Also the full name and address of the certificate contact person - this is the name SafeBoot will register the cert to.

In summery we need the following info from the customer:

Contact person
Address of company
Exact network name of server: e.g.

Importing the new certificate
The customer will receive the certificate in a PFX format. The test certificate has to be removed and the new one imported according to the instructions above.
Next, change the "Server.Ssl.CertName=" value in the sbhttp.ini and sbhttpAdmin.ini file to, which is the name of the server.

The certificate is chargeable
If the customer wants a certificate from SafeBoot Corp. there is an annual charge. They can also buy the cert from somewhere else, but in this case we can offer no assistance for installing it.

Problem with Web server after replacing database

In order to have the Web tool working after replacing the database you need to change the Logon properties of the SBHTTP service to ‘This Account’, enter a valid user name and password, instead of Local System Account.

After you have changed the items above, restart the SBHTTP Service and try again.
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Level 7

RE: WebHelpdesk

thanks guys got it all sorted
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Level 11

Re: RE: WebHelpdesk

Just want to say, thanks very much for taking the time to document this properly. Mcafee should add this to their Admin guide. The current revision is missing important details. It also refers to a 'screenshot overleaf' which doesnt exist.

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