There seems to be some ommisions to the Administration Guide hence my questions.
We have a MEE server and a seperate Web Helpdesk server. The Web Helpdesk server is running on Windows XP (this is due to the documentation saying it only supports 2000/XP - I see from the forums that most people are running WS2003 - however the documentation does not specify the latter).
The Webhelpdesk server has the Administration program and web services installed. I have installed the certificate and the service starts.
When I try and configure "WebRecovery Server" on the web interface I get the following error when logging in:
Number 55010003 Title Web Server Description Missing parameter
I guess the configuration parameters for sbhttp.ini are incorrect? This is what I have in the file on the Webhelpdesk server:
Server.Name= presumably the MEE server? - this is not in the documentation. Does it need IP or FQDN? Server.Port=443 Server.Log.FileName=c:\log.txt Server.Log.Flags=00000005 Server.Ssl.CertName=127.0.0.1 Server.Database.Name=McAfee Endpoint Encryption Database - is this correct? Unchanged from the default database name Server.Logon.Timeout=5
On the web recovery server I can start the Administration program on the WebHelpdesk server and connect to our database.
I'm guessing you installed the cert using MMC to the service itself?
seeing as you've split the two on different boxes, you'll need to us UNC paths for the database when configuring the webserver, and you'll need to start the service with a named account (not localsystem)
You can configure the db path etc from SBAdmin, you'll need to start a Database Server once just to get the config files written. Again, you must set it up with a UNC path (not a mapped drive), and you must set credentials for the services - local system can't see anything off box.
I don't know if that is accurate about the web-server requirements. Perhaps that was meant to describe the web client requirements. We have run ours on Windows 2003 (SP2) for years without issue. Unless you absolutely need it on another box, I would suggest running it on the DB server. It will make your upgrades easier and reduces complexity.
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