Questions that I have.....
Will all this be supported by McAfee Support? Will I be able to get assistance at the Gold Support level for Apache implemtation? Is this like AutoDomain where I have to go through Google and forums like this to resolve? I do not see any of these options in the PDFs that McAfee provides with the product.
Didn't you get a one or two page document with Apache fix?
Did you try to contact Gold Support asking Apache fix related questions?
It is Support Level fix, not RTW.on 2/1/10 10:13:17 PM EST
Tier I told me today it is a development tool and would need to be escalated in order to even receive it. Got in touch with my POC at Tier 3 and he told me to run it up the ladder. From what I've heard and read its fairly easy to implement and stabler than the current version out there.
That is great news Carlos! Lets us know how it works out for you.
Kind of frustrating that you have to escalate with support to obtain a tool or feature that should be included with the software packages. Maybe this is the intention though. It would be best to let professional services handle the installation/configuration.
Totally agree with you. It will be a part of the whole package at some point....just don't understand the need to jump through hoops for it right now...keeping me busy though hehe