Having some query in upgradation.
We are upgrading McAfee EEPC 5.1.3 to 5.2.12 , server upgradation is completed successfully. When we are upgrading windows xp client machine it is working properly. But when we are trying to upgrade windows 7 machine, it is throwing error after rebooting.
When we change HDD Mode in BIOS from AHCI to SATA / IDE, PBA is working fine but OS is getting crashed & in AHCI mode PBA is not working.
Kindly guide to resolve the issue.
Operating system Windows 7 is installed in AHCI mode.
It is giving "Safeboot Error.. 5.1.3" in AHCI mode.
If we cnage mode to SATA / IDE then PBS is working but it is not loading operating system.
If it's really displaying that error, then you are not using SafeBoot - it's probably some malware trying to look like SafeBoot.
The official product could never display that error "got crashed" is not a string that's in the source code.
If however you are paraphrasing the message - please don't. It's very difficult to help you if we don't know exactly what the problem is.
01H though is a plain BIOS error - it's documented in your product manual. Basically it means your BIOS has a bug in it, so the first thing to do is to see if there's an updated version for your machine.
But thing is that it is working fine in a fresh machine on the same BIOS. Windows xp machines are upgraded perfectly but we are facing issue on Windows 7 machines only.
If we install new windows 7 then new McAfee EEPC is working fine with encryption. We are not able to upgrade machine which are having Windows 7 in RAID mode along with EEPC 5.1.3 version.
As I had written in to the first post, RAID mode to SATA/IDE mode PBA is working fine but OS is getting crashed & RAID mode to AHCI it is throwing the error.
So please suggest. If I will get the same error then I will provide you the exat screen shot of the error.