I got a call from our Hong Kong support desk that they are unable to mount a HD using the WinTech CD, even after they've successfully authenticated and authorised. I've never seen that before. At first they tried authenticating from the SBFS and got the "Safeboot Client Not Activated" error message. So I exported the machine config from the EEM and they were able to successfully authenticate from the database. Then they launch the A43 Explorer and the C: drive is completely blank as if they weren't authenticated or authorised.
I've never seen this before. Any ideas?
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well, you've already lost the data at this point anyway, so the additional risk isn't necessarily that high.
Checking Drive information (mentioned above), also doing hardware diagnostics (from the BIOS), can help point the way to repairable (or non-repairable) causes.
Thanks Peter, and these are good questions. I'm not totally sure.
We are using EEPC 5.1.8 but I've never messed with the load sectors from workspace (or whatever)... maybe we've been lucky so far.
I can create a ticket with McAfee support, but I was hoping to get them started on something now. The time change between us is diffiicult so I have to ask and then wait for a response.
How to do the "sectors in workspace" thing you're referring to, is that some documentation somewhere?
Which version of EEPC?
Did they confirm that whole disk is encrypted (you know, workspace load buffer from disk sectors....)?
What does WinTech Disk Information say?