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Level 7

Token reset issue

I have come across an issue and I am looking for advice, We are using version 5.18 build 5600.
we have had 2 who have input the wrong password, and required a token reset. This has not worked and they are unable to log in on the machine, and when they try to log into another machine they get locked out of this as well. When another user logs int thje machine they are abble to go in force sync with the server and log out and the user is able to get in, however on 1 machine this didnt work, error unable to open client datastore attribute, and MEE had to be uninstalled and reinstalled to resolve the issue.
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Level 21

RE: Token reset issue

an eBoot would fix this, as would upgrading to the current version (5200).
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