Showing results for 
Show  only  | Search instead for 
Did you mean: 

Single Sign On -- Broken Logic?

Hello All,

I think I may be misunderstanding a portion of single sign on, but we have it implemented but routinely encounter the following scenario:

User forgets their McAfee Password (password1) and resets with self service recovery to (password2).

User continues boot and auto-signs into windows using SSO (which still uses password1)

McAfee SSO intercepts the SSO auto logon and sets their McAfee Password to (password1)

User shuts down and the next day this cycle loops again as the McAfee login will be expecting (password1) rather than (password2).

Is there any way to stop McAfee syncing the password if a reset/recovery was performed for the same login to prevent this?

The only way I can see of proceeding is to advise users who self-recover to also reset their windows password after they have logged in.

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community