Rather open question here. Due to the problems we have had with the web console I have created an application in VB.net for the service desk that enables them to perform user recovery without the website (this use's the com interface). This works fine but there is one function that I would like to included and I can’t figure out how McAfee has done it.
I would like the service desk to be able to reset their own passwords using the challenge and response function just as if they were doing self recovery on to their own laptop. The obvious problem is that they don’t have a challenge code as they are not logging on to any devices only the management console.
Firstly I hope that make sense secondly any idea how this can be achieved?