My details are following:
Laptop: Elitebook 8530w
WinSafetech version: 220.127.116.11
My history is that Vista 64 bit crashed, then I tried to fix boot sector using vista fixmbr, and some other fix boot command and I lost access to partitions.
I booted from bartpe+safeboot, authenticated with Day code & Hp Recovery File.
Then I tried to "Crypt sectors" -> DECRYPT
-> Start sector: 0124503750
-> Sector count: 0479652705
I received information: "Error code 0xe002000a, Endpoint Encryption disk information not present"
When I tried to get access through A43File Manager, choosing encrpted partition
-> Local Disk (E
no files are present on partition E: and C:
I see partitions with G: HP_RECOVERY and F:HP_TOOLS which are fat32 pratitions.
I already built bart PE with SATA drivers (http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...)
for 32 bit version.
Please give me any ideas what I can try more.
Thank you very much in advance
Tom - is this Drive Encryption for HP Protecttools? If so you need to be working with HP for support, as it's their product, not a McAfee product.
If you blew away the MBR though, you're not going to be able to use the safe decrypt options - you're going to have to use force crypt as long as you are 100% sure your sector range is good, and that you are using absolutely the correct HP recovery file.
HP should be able to help you more though.
Drive Encryption is HP Protect Tools. Unfortunately HP do not provide as great support as you do.
I did force encryption and it helps me 100%.
Thank you very much for your great support