We recently rec'd some Dell e5420 laptops and are seeing issues where at the BIO Safeboot login screen level AND if we have a EXTERNAL USB HP keyboard hooked up either via dock or plugged directly into the laptop double characters are appearing when typing either user name or password. If we swap out the keyboard with a dell or any other standard USB keyboard, the issue disappears. Any Ideas?? I have upgraded the BIOS to A02 (which is the latest) to no avail. I am running ver. 188.8.131.52
Thanks so much in advance!
seems so. If you're only seeing this with HP keyboards, and no others, well, the finger is pointed to them I'm afraid. Maybe there's a firmware update for them?