Showing results for 
Search instead for 
Did you mean: 
Level 7
Report Inappropriate Content
Message 1 of 2

Safeboot and Aladdin eToken NG-OTP 32K

In my Company we are testing Safeboot both versions 5.2 and 5.3. Our logon mecanism for the users is eToken Certificate USB Key. Users and their certificates are imported from AD connector. We are using Aladdin EToken NG-OTP 32K. The problem is that in some Laptops (Lenovo, Dell) there is a very difficulty to read eToken Certificate from eToken USB . Sometimes it require several times to remove the eToken from the USB or eventually to shutdown the laptops and reboot again. It almost never read the certificate for the first time. But in my old Toshiba laptop with USB 1.1 ports it works fine.
I don't know what I missed. Can this be because of using Aladdin NG-OTP 32K and not 64K version of USB eToken? Any idea?

1 Reply

RE: Safeboot and Aladdin eToken NG-OTP 32K

I use the EToken Pro 32k on Dell Vostra's with no problem, machines are only about 6 months old.
More McAfee Tools to Help You
  • Subscription Service Notification (SNS)
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • eSupport: Policy Orchestrator
  • Community Help Hub

      New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

    • Find Forum FAQs
    • Learn How to Earn Badges
    • Ask for Help
    Go to Community Help

    Join the Community

      Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

    • Get helpful solutions from McAfee experts.
    • Stay connected to product conversations that matter to you.
    • Participate in product groups led by McAfee employees.
    Join the Community
    Join the Community