Safeboot Error Code e0010025 The user is not active.
This is causing a HUGE problem for me at present.
Many thanks for reviewing my issue.
Because you said:
My Service Agency bought a 10-user licence of the software, version 5.1. HOWEVER, a singleton and standalone copy only has been installed on my laptop.
I assume that you have already contacted your Service Agency asking for help. They, in turn, should contact McAfee to obtain necessary support for you.
Thanks for the quick response. I am no longer with the Agency or with the end client noted in my original mail. However the Agency, who never used the DE software again, have sent me the original CD and licence key.
I'm not sure McAfee Support would talk to me and I suspect the Agency will not take this up on my behalf!
Did they (Agency) ever provide you with some information pertaining to encryption. Like small key file (SDB)? Without that, I'm afraid, you won't be able to recover your data. I hope you have some backups (because disk hardware failures or laptop theft are much more common than your case).
Again many thanks for the response. I'll find out about the SDB file, I do not know what this is but I'll do some research! I am not hopeful they will have such a file.
Yes I have been backing up my data, but typically not in the last month since the missus own laptop started pushing up the daisies. So are you suggesting I rebuild by laptop and restore from my backed up data? Will this not include a load of Safeboot files and if so, can I be hopeful that after a reboot post-rebuild the laptop will come to life OK?
Alternatively what about this BartPE I read about in the Safeboot documentation, is this not a viable option do you think?
Since you cannot use SBFS for local EEPC authentication, I doubt you will be able to use it with SafeTech floppy or WinTech based CD. You must have SDB of your machine. If you have backup of your data, then yes, reinstallation seems to be more feasible in your case.
I don't know why you care about "a load of Safeboot files".
I'm not overly worried about Safeboot files post-reinstallation per se, as long as Safeboot does not affect the laptop build once the machine is then re-booted. Again please note I am not technical.
Going back to the SDB file you mentioned - what does this file actually do and how could I use it to help my situation? For instance, is this a data file that might contain my userid/ password combo from when things were OK? If so, is it then a case of overwriting the current (and therefore inactive userid I have) file and re-booting? Where do I find this file if it is on my backup machine?
Again many thanks
If indeed you have a single stand alone copy, and don't have access to the management server it registered itself to, then your data is lost if you don't have an alternate user ID. This is security software, there is no back door.
The only way to recover your data is if this machine was NOT a "stand alone" install, and in fact had registered its keys with a central management system, and you can get hold of that "machine export", or as we call it, a .sdb file.
Your best bet would be to format the drive and start again. As long as you use FIXMBR (or the equivalent command for the OS you are installing) then you will remove "SafeBoot" completely. If you forget to do this, you'll just end up with more error messages.Message was edited by: SafeBoot on 2/28/10 11:02:34 PM GMT-05:00
Hello Mr Safeboot,
OK judging by responses so far, it does look like I'll be re-formatting my drive and reloading data from my backups. (Hopefully they worked OK!)
Is there nothing I can do then about data from the last month? Looking at the Safeboot documentation it suggests a BartPE with Safeboot plugins can be used to extract data files, decrypted. Is this NOT the case then, for instance I would still need to have an active userid? (I've never done a BartPE CD so even this would be a journey into the unknown...)
In your case you would need to have exported machine key file (SDB). That file was availbale at the time encryption was installed by your support Agency. Since you don't have it, data cannot be retrieved from encrypted disk.