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SafeBoot upgrade to MEPEM

Hello everyone!

I am a newbi to SafeBoot (our administrator is no longer here and I drew the small straw) and I am testing an upgrade from SafeBoot 4.2.15 to McAfee Enpoint Encryption Manage v5,1,7,0 (build 5500>517-0018)

The installation and upgrade appears to have worked well and correctly and my database moved over, etc.

I have one machine I am testing on (that has the SafeBoot client) and now I cannot do a forcesync on it. It tells me Error contacting [computername] at [IP Address] 0xc00001e: Unknow Error

I have looked at the SDMCFG.INI file and made sure it is pointing to the right place and I used the migration guide.

Any thoughts?
9 Replies
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Message 2 of 10

RE: SafeBoot upgrade to MEPEM

you can't force a sync from the wrong version of the admin console? Also, the IP address might not be right for the client?
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RE: SafeBoot upgrade to MEPEM

The IP address is the same. I read somewhere that you have to tell EndPoint Encryption to allow that sync between the client and the server.

Does that ring a bell?
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Message 4 of 10

RE: SafeBoot upgrade to MEPEM

you need to tell any firewall on the client to allow the traffic yes - the port depends on what you set, but the default is 5556.
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RE: SafeBoot upgrade to MEPEM

No firewall. All firewalls are disabled via GPO.
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Message 6 of 10

RE: SafeBoot upgrade to MEPEM

then try to ping the computer and see if it responds.

if it does, then either there is a firewall there that you don't know about, or the client/admin are mismatched versions, or the client has a different port set for communication, or allow remote control is disabled.
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RE: SafeBoot upgrade to MEPEM

if it does, then either there is a firewall there that you don't know about, or the client/admin are mismatched versions, or the client has a different port set for communication, or allow remote control is disabled.


1. It pings both on FQDN and IP address.
2. RDC is enabled.
3. Firewall is disabled on both server and client.
4. I can RDC to the client from the server.
5. The client syncs with the server via IP address.
6. Mismatched versions: According to the migration document, it says that once the client talks to the server, it will uninstall the client and upgrade to the Endpoint Encryption Client.

One thing I have not done is (this is dependant on the Administrator updating the machine of the machine group's file group's). I have no idea what that means. MAYBE that is where the problem is.
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RE: SafeBoot upgrade to MEPEM

Here is what the error means. Now all I need is for someone to explain to me what in the world the error meaning means. LOL

[5c00001e]
Wrong Endpoint Encryption Communications Protocol Version

You are most likely trying to connect to a v4 Endpoint Encryption Server using a v5 Server definition with server authentication enabled.

Check that you do not have both v4 and v5 servers running (perhaps as a service) at the same time.


Now the client gives me an error called 0x15000006, error updating SbBootSideFix.dll.
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RE: SafeBoot upgrade to MEPEM

Figured it out...thanks!
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Message 10 of 10

RE: SafeBoot upgrade to MEPEM

Great that you figured it out, would please mind sharing that?
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