Have been using SafeBoot 5/McAfee device encryption since January, have so far installed on 16 laptops, without any issues. Today, tried to install it on a Dell Latitude D830, and got the following error when trying to sync/start encryption "Unable to locate boot code image host file sectors". The install works, the laptop reboots, when when it comes backup, it tries to sync and create the machine in the database, and start the device encryption, which is when this error pops up. I have attached a screen shot below, and also a list of the modules/files installed. I don't believe this to be an issue with the Dell Latitude D830, as I installed this on another D830 just yesterday, and it worked perfectly. All of the other laptops are also Dell Latitudes, a mix of D430s, D530s and D630s.
Anyone come across this error before or know how to solve it?
After further investigation of the users laptop I found that somehow the user had managed to compress their entire C: drive (using the drive properties > 'compress drive to save disk space' option), which included all subfolders & files, such as the Windows folder, and Program Files folder. After unticking the compress drive option and waiting for 3 hours for the drive to decompress, SafeBoot eventually kicked in, synchronised with the server, and started encrypting.
I don't know how/why the user managed to compress their hard drive, but I shall chalk this one down to user error!