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SBWinTech: Could not get volume information: E0020018

I have a Dell Latitude 630 with Safeboot installed on it. I login to the Laptop with the "Safeboot Password" and then the "Windows Password". A few days ago the hard drive started making noise and stopped working. I cannot boot into the system if the hard drive is in the laptop.I do not even see the Safeboot login screen. I do not know what is the version of the safeboot we have on the latop.

So i brought my own 2.5 inch enclosure and put the hard drive in it. [The IT Department did not have an Enclosure].I used a desktop computer with Windows XP [There is no safeboot on this computer] and it recognizes two hard drives. However they are encrypted. The IT Department also gave me the key "myname.sdb" [Appfix Package]. They also gave me a " safeboot" folder with the following files:

SbComms.dll

SbDbMgr.dll

SbUiLib.dll

SbwinTech

SbXferDb.dll

There is one folder named "SbAlg " within the "safeboot" folder which contains SbAlg.dll.

I was told to start Sbwintech and then select the two drives one by one and use the key to decrypt the hard drive. However when i click on "sbwintech" i get the following error:

Could not get volume information: E0020018

I keep on lcikcing OK and the error message keeps on popping up.

I have found from the knowledgebase that this means safeboot driver is not present.

https://kc.mcafee.com/corporate/index?page=content&id=KB53580

e0020018                         SafeBoot disk driver not present

Please help me find a solution to this problem and decrypt my hard drive.

Thanks.

12 Replies
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Re: SBWinTech: Could not get volume information: E0020018

You can't just copy bunch of files with sbwintech and expect it to work. Proper instructions to create WinPE CD for recovery purpose is described in this document:

https://kc.mcafee.com/resources/sites/MCAFEE/content/live/PRODUCT_DOCUMENTATION/22000/PD22214/en_US/...

I also suggest to rely on qualified assistance rather than trying to DIY.

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Re: SBWinTech: Could not get volume information: E0020018

Thanks. I will read the pdf. The qualified assistance is very busy and do not have time for me for the next few days / weeks. I cannot work without my files for that time. Hence the need to do it myself.

Message was edited by: safeboot2010 on 7/27/10 10:02:40 PM CDT

Where can i find the following folders:

1. \Recovery\Making a Rescue CD\BartPE Plug-in

2. \SafeBoot\SBWinTech_AES-FIPS

Message was edited by: safeboot2010 on 7/27/10 10:19:53 PM CDT
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Re: SBWinTech: Could not get volume information: E0020018

As being untrained and not properly qualified, you are running into a serious risk of data loss if you continue.

Do you know how to take raw disk image, to recover from any mistakes that you will make?

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Re: SBWinTech: Could not get volume information: E0020018

I do not know how to take raw disk image. Please advise.

Message was edited by: safeboot2010 on 7/27/10 10:55:04 PM CDT
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Re: SBWinTech: Could not get volume information: E0020018

safeboot2010 wrote:

I do not know how to take raw disk image. Please advise.

Message was edited by: safeboot2010 on 7/27/10 10:55:04 PM CDT


An example of creating raw disk image using Symantec Ghost:

ghost -IR

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Re: SBWinTech: Could not get volume information: E0020018

safeboot2010 wrote:

Message was edited by: safeboot2010 on 7/27/10 10:02:40 PM CDT

Where can i find the following folders:

1. \Recovery\Making a Rescue CD\BartPE Plug-in

2. \SafeBoot\SBWinTech_AES-FIPS

Message was edited by: safeboot2010 on 7/27/10 10:19:53 PM CDT


On EEPC/EEM installation media. Didn't your support team provided you with that?

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Message 8 of 13

Re: SBWinTech: Could not get volume information: E0020018

Hi Peter, im working to create safetech but in my eepc/eem media haven't two folders Recovery and Safeboot. So where can i find them in another place? Thanks!

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Re: SBWinTech: Could not get volume information: E0020018

smalldog wrote:

Hi Peter, im working to create safetech but in my eepc/eem media haven't two folders Recovery and Safeboot. So where can i find them in another place? Thanks!


In downloaded EEPC zip file, there is folder called:

"Recovery\Making a Rescue CD\BartPE Plugin for SafeBoot"

use that.

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Message 10 of 13

Re: SBWinTech: Could not get volume information: E0020018

Thanks Peter, i have downloaded eepc but didn't have Recovery and Safeboot folders

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