SB 4 token error

[gldnju]

In Safeboot 4.2.7, I configured a user to use a Smart card. I was able to set a password. The machine was fully encrypted, but in the status, I got an error message 0x5b090007: Token ID does not exist. Why am I getting this message, and is there a fix?

Thanks

[SafeBoot]

it means the token assigned to the user is not installed on the machine, so if you selected a smart card for example, you didn't deploy the file set for that token to the machine as well.

[gldnju]

I added the file set and created a token for the user and after encryption, I still received the same error. Any suggestions?

Thanks

[SafeBoot]

did you deploy a reader as well, and does this machine have all the necessary middleware to handle the card?

[gldnju]

I did add the reader files.

In the status, after the message "Token ID does not exist", I receive "Removing files:
02000402.gbl
02000901.gbl
02000902.gbl
02000903.gbl
XPSP2.srg

When I look at the SB4 client files, those files are not there.

Also, the status shows, "Error processing user (userX)"

[SafeBoot]

then you don't have the token file group assigned to the machine - the only reason it would remove files is if you cleared the tick box on the machine file group.