After waiting for the full encryption process, upon reboot I enter my user/pass and it sticks on this screen and will not move (resetting hardware…starting operating system). I’ve tried reimaging the laptop as well as reencrypting it but all fails. Any help is welcome Current machine is win xp Novell Client 4.91
I'm thinking it has to do something with the sata driviers and/or sata issues. I'm using a Compaq model CQ50 130US, which comes with vista. I created an image using nlite, slipstreaming the sata driver in there and then installing XP. These models have no where in the bios to change sata to reg. ata or comp. mode. ETC As well as having an extreme hard time with drivers and such because there this model isnt supported by XP. I did just update to the bios though and now im trying to encrypt it again to see if it works. lemme know
The McAfee Technical support told me that the problem stem from the fact that I checked all the file groups when creating the device group and installation set.
In the end I had to delete the original problematic device group and create a new one checking only the file group "Endpoint Encryption 5.1.7 Client Files", that is the only file group needed for the installation set process to end successfully.