I have an IBM ThinkPad X61 that has been encrypted. After the user logs in to the pre-boot screen the notebook reboots. Any suggestions?
Thanks in advance
Mike
turn off auto-restart after BSOD so you have a chance to see what the message is?
Not sure how to do that, if the system doesn't ever log-in to windows.
Mike
my mistake - I didnt notice "pre-boot".. 😞
what version/product are you using? If it's not the latest, that's the first thing to try.
We're using version 5.2.3.
Mike
Just throwing this out there...
Have you tried logging in as a different user, or doing a machine recovery to see if the situation persists? Worst case scenario, you can use the Wintech tools to recover the data from the drive, and then reimage the existing hard-drive or image a new one.
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