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Problems encrypting HP Mini 2102

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Good morning!

I recently had to take in the computer mentioned in the subject line due to the field staff not being able to encrypt the machine. They did update the BIOS to the latest and greatest plus had updated drivers installed on everything. Initially the machine had Windows XP SP3 installed but I have also moved on to using Windows 7.

EEM managed environment using the 5.2.6 fileset. Originally tried under the 5.1.7 file set as well.

Setting in EEM:

General
    Windows Logon
        Require Logon to Endpoint Encryption
        Attempt automatic Windows login
        Require re-logon to Endpoint Encryption
        Automatically logon on pre-boot user
        Endpoint Encryption logon component always active
        Set Endpoint Encryption password to Windows password

    Miscellaneous
        Do not display previous user name at logon
        Disable checking for AutoBoot

Files
    EEPC52 Theme 212
    EEPC52 Theme 213
    EEPC52: EE 5.2.6 Client Files

I have also tried including Update the number of sides without any luck.

The HD is a 250GB SATA drive and the BIOS does not have any settings at all to change the modes. Right now there is only the OS installed so drive space is not a problem. Drive health checks out fine.

Machine encrypts using an online install set. Everything appears fine and I can even lock the workstation and then login via the EEPC login screen. However, once the system reboots I am prompted and can sign into the pre-boot screen but then I get a black screen with a resetting message and it goes no further. Attempting to recover, decrypt, etc via WinTech or SafeTech does not work. I can become authenticated and authorised but it insists that there is not a disk there. Server side the machine shows up in EEM after the install set starts to run.

I have tried running fixmbr in both WinXP and Win7. The drive is completely wiped between OS loads and there is no recovery partition. I need to get this machine back into the production environment ASAP so any ideas, tricks, and tips are very much appreciated.

Val

1 Solution

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Message 5 of 6

Re: Problems encrypting HP Mini 2102

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If you are using 5.2.8 and no compatibility options, and not deploying any tokens or readers, then no - the only thing left is a buggy bios. So, see if there is an update for this machine, otherwise it's simply not going to work.

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5 Replies

Re: Problems encrypting HP Mini 2102

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Any ideas at all?

Please?

Highlighted

Re: Problems encrypting HP Mini 2102

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Not really, but guessing...

Try

"Enable goot disk compatibility"

or

"Always enable pre-boot USB support.."

or both.

Re: Problems encrypting HP Mini 2102

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I updated the install set to Enable boot disk compatability and still receive:

Resetting hardware

Disabling mous

Starting Operating System

It just hangs there, never moving forward.

Thanks for the suggestion.

Anything else that may impact this?

Val

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Message 5 of 6

Re: Problems encrypting HP Mini 2102

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If you are using 5.2.8 and no compatibility options, and not deploying any tokens or readers, then no - the only thing left is a buggy bios. So, see if there is an update for this machine, otherwise it's simply not going to work.

View solution in original post

Re: Problems encrypting HP Mini 2102

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I dug around more on the 'Net and found that other vendors are also having a hard time with this particular netbook. Symantec had a "do not encrypt" notice for it.

Thanks for the help everyone.

Val

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