Endpoint Encryption Pre-boot environment no longer appears after installing a new OS, so I'm guessing the MBR has been overwritten... how should I proceed? I can't get access to the volume now as it is fully encrypted..
my IT department aren't being very forthcoming with assistance... I'm fairly sure they don't know how to solve the problem...
can I perform the restore the Safeboot Boot Record and/or perform the emergency boot procedures myself? what sort of boot disk do I need? (is it the WinTech cd?), where do I get the files needed to create this boot disk?
no, you can't do it yourself - it needs their assistance as they have the key files etc. I suggest if they can't remember how to do it, or did not buy training, that they log a ticket with McAfee and get technical support. They have all the files to create a bootable device to do this in their admin system - you need to get that from them.
takes as long as it takes to click the button and put some media in I guess. 10sec is about right.
Re how to use it, that depends on so many factors. It's something they would have been through training on I expect. Restoring the SBR is docuemented in the WinTech/SafeTech guide included with the product, generally how to do this kind of stuff is covered in the standard product training packages.
I now have the WinTech cd, have booted from it, successfully authorised and successfully authenticated from the sdb file. I am now selecting the option to Mount Drive, but when I select the volume to mount and press OK, nothing happens... am I doing something wrong?
further to my last post, it appears that the encrypted drive was formatted when the new OS was installed, I'm guessing this was because the drive could not be read (due to encryption) and therefor was formatted so a boot manager could be placed on it..... so it seems I hae lost everything. Is there any way I can recover from this situation, anything I can try?