cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Former Member
Not applicable
Report Inappropriate Content
Message 1 of 1

Password Recovery

We are having some problems with the password recovery procedure. (Our Safeboot password are sync'd up with AD passwords)

For some unknown reason several of or user are reporting problems with trying to login with there passwords. They have not changed their network password, but for some reason SB is not recognising their password.

So when we go through the password recovery procedure, we get to the last line of the code and enter the code, their laptop returns an error say that

The response code you have entered is not valid. Please check your entry and try again.

The user is expecting us to enter a 13 character code, but the last line of the code on the server is only 10 characters long?
You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community