cancel
Showing results for 
Search instead for 
Did you mean: 
gldnju
Level 8
Report Inappropriate Content
Message 1 of 6

No icon in the task bar

After encrypting a workstation with EE 5.2.0, there is no Safeboot icon in the task bar. How can I get the icon back on the task bar?
Thanks
5 Replies

RE: No icon in the task bar

Is the sbtraymanager.exe installed ? If not it might be something like av blocking the install.
gldnju
Level 8
Report Inappropriate Content
Message 3 of 6

No Sbtraymanager

sbtraymanager.exe is not in the endpoint encryption manager folder. Is it something I didn't do during the install?

RE: No Sbtraymanager

no, it should be in the safeboot tray manager folder?

it's generic across a few products so it's not part of the client itself.
gldnju
Level 8
Report Inappropriate Content
Message 5 of 6

sbtraymanager

The sbtraymanager.EXE is located in c:\program files\mcafee\endpoint encryption manager\traymanager is on the server. How do I apply it to the client?

RE: sbtraymanager

it will get installed as part of your EEPC install set.

if it was not, run the install set again and make sure you don't have AV or something preventing installation.