The administrator account for safeboot is not working hence I cannot recover users. I tried to recover a user's laptop safeboot password yesterday and my admin account password even though I am certain it is the correct password has not worked. My admin account is the only administrator account on the database so any ideas as to how I can reset\recover my password?. We are using version 5.1, 5.1.6.
how many users you have?
try with any of them... may be you have another user with 32 level (even though you dont have user with level 32 atlest you will be to login) and can check how many users are there in administrator group...
We have 70 odd users and there are two other admin accounts but the two users have left the company, I have asked a colleague with a lower admin rights than me to logon to see if we can recover my password but his account does not have the privileges.