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Level 7

McAfee Endpoint Encription doesn't recognize users (EE050002)

Dear Community!

Last year we have intalled the McAfee Endpoint Encryption to my office notebook, and it was working perfectly until last week, when my notebook had blue screen of death, and then I turned it off.

Next time, when I started it, the McAfee asked for my username (befor, it didn't want it), and when I wrote my user name, the McAfee throw Unknown user error (EE050002). We plug in to server, but none of the users had recognized (we tried the "administrator" and the administrator user too, but it didn't work).  Unfortunately our McAfee expert administrator is not by the company anymore.

My question is: how can I login to my computer? How can I get my files? Is there any way to re-recognise my user?



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