Hi McAfee Team,
We have a D630 laptop which Safeboot MBR has been rewritten by windows, our options is to restore the drive's EEPC MBR or just directly decrypt it.
Due to this scenario, we need to use an external admin database file (.SDB) to Authenticate the machine encrypted drive and restore or possibly decrypt it directly.
We have exported the machine's SDB file and load it to safetech for authentication, however everytime the file is loaded to safetech the system would just reboot automatically.
We also tried using other media such as thumbdrives and floppy disks but same thing happened. It just reboot the machine everytime we load the database file.
We also tried re-exporting the SDB file from the admin console just to make sure that it is not corrupted but same thing also happen.
On a good machine with good EEPC MBR, authentication to the host drive is working but when an SDB is loaded on it, it reboots.
We're currently using EEPC 5.2.5 FIPS encryption
have you tried loading up a different SDB file - ie, is it only the one exported from this machine which causes the problem?
Worst case, simply use WinTech instead I guess?
Havent tried using different SDB file as of this time. will check using other SDB file of other machines.
This is our first time to have a machine that needs to be recovered using this method.
Currently our wintech cd is not able to see the installed internal harddrive of any machine and it only sees 1 connected USB storage device.
i'll let you know the result using other SDB file.
you missed out your HDD drivers when you built your WinTech CD. Switch your HDD to Compatibility mode in the bios temporarily, and the built in Windows drivers should work for you.