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Keyboard issue with a Toshiba Satellite Pro U500

I have build a Toshiba Sat Pro U500 laptop from scratch & had it working perfectly. However once the hdd was encrypted the keyboard does not respond. To a degree the encryption is perfect as I can't even log into the laptop. I can plug in a usb keyboard & this works - defeats the object of being a laptop though.

We are using v5.1.9.0

This has happened on two U500s. Any ideas?

4 Replies

Re: Keyboard issue with a Toshiba Satellite Pro U500

It is possible that this issue was resolved in later versions of EEPC. I would try 5.2.4, as a troubleshooting test.

On the other hand, what USB settings do you have available to you in BIOS?

Re: Keyboard issue with a Toshiba Satellite Pro U500

Nothing special in the BIOS only an option to turn the USB support on or off. The problem isn't with the USB keyboard, it's with the laptop's keyboard. When the laptop is restarted I can't input anything on the laptop kb. If I then plug a usb KB in, I can logon using the usb kb.

Oh! and once past the McAfee login screen I can unplug the usb kb & use the laptop kb without any issue. It appears that the encryption software disables the laptop kb!

The strange thing is that an older U500 works perfectly!

Re: Keyboard issue with a Toshiba Satellite Pro U500

I would then try EEPC 5.2.4.

Re: Keyboard issue with a Toshiba Satellite Pro U500

Try "always enable pre-usb support" on the device general settings in the management console.

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